AlertOps PagerDuty Comparison #10 – Alert Management
When it comes to alert management, “noise” sometimes can be problematic. For example, consider what could happen if an incident management team receives thousands of urgent alerts, despite the fact that only a handful of these notifications are mission-critical. In this scenario, an incident management team likely will be overwhelmed by the sheer volume of […]
AlertOps PagerDuty Comparison #9 – Open APIs
AlertOps PagerDuty Comparison Open APIs Today’s IT operations monitoring and incident management systems must communicate with one another. Yet integrating an IT operations monitoring system with an incident management system may be difficult. For instance, consider what could happen if an organization upgrades its IT operations monitoring system. This upgrade may make it easier than […]
AlertOps PagerDuty Comparison #8 – Workflows
AlertOps PagerDuty Comparison – Workflows AlertOps Workflows are triggers to actions, and as such, play key roles in incident management.Other reasons for having workflows in use are as follows – Generally, an event triggers the workflows. Say, a change in status or the passage of a specific amount of time. The overall effectiveness of workflows, […]
AlertOps PagerDuty Comparison #7 – Custom Alert Templates
Compare AlertOps to PagerDuty Custom Alert Templates How quickly can your incident management team address a network outage, system failure or other incidents? Oftentimes, the time it takes to identify and address an incident varies based on which team members are involved and how soon they learn about an incident. It also may depend on […]
AlertOps PagerDuty Comparison: #6 – ITIL MTTR
Even a minor incident can quickly become mission-critical. If the effects of a critical incident linger, they may cause long-lasting damage to a company, its brand reputation and its revenues. As such, the mean time to resolution (MTTR) is a key metric for companies that want to reduce or eliminate critical incidents. MTTR refers to the average […]
AlertOps PagerDuty Comparison #5 – Incident Management
Compare AlertOps to PagerDuty – Incident Management Automation and improved processes can help to avert many problems from turning into incidents. However, costs from major it incidents are continuing to rise. Typically, when there is a major it incident there are several teams involved, including an incident management team, subject matter experts from various technical […]
AlertOps PagerDuty Comparison #4 Analytics
Compare AlertOps to PagerDuty Analytics Today’s IT teams require analytics. With the right analytics tools in place, IT teams can discover patterns and trends in massive amounts of structured and unstructured data. Then, IT teams can use these insights to implement meaningful business changes, leading to reduced operating costs and increased productivity and efficiency. AlertOps features analytics […]
AlertOps PagerDuty Comparison: #3 – Alert Flexibility
Compare AlertOps to PagerDuty – Alerting Flexibility AlertOps offers more flexibility than our competitors when it comes to alerting capabilities – and that can mean more power for our users. Does your incident management team have the ability to send the right messages, to the right team members, every time? If not, team members may be forced to deal […]
AlertOps PagerDuty Comparison: #2 – SLA-based Incident Management
Compare AlertOps to Pagerduty SLA-based incident management A service-level agreement (SLA) defines the level of service expected from a service provider. As such, an SLA plays a key role in an organization’s ability to fulfill customer requests. If an organization breaks an SLA, it risks significant revenue and brand reputation damage. Perhaps worst of all, this organization may lose customers […]
Does your MSP Have a Backup and Disaster Recovery Plan?
Data loss can cause big problems for managed service providers (MSPs) and their customers. With an MSP backup and disaster recovery (BDR) solution in place, MSPs can guard against data loss following a cyber attack, hardware failure, or any other IT incident. What Is an MSP Backup and Disaster Recovery Solution? An MSP BDR solution […]
