PagerDuty puts AIOps, AI and advanced ServiceNow sync in its Reliability Platform, at $48,000 a year for 50 seats. AlertOps Enterprise includes them for $16,800, with no event or AI-action limits. Our engineers move you over in about two weeks.
65%
Less than PagerDuty Plus at 50 users ($16,800 vs $48,000 a year)
4 vs 1
ServiceNow areas synced both ways: incidents, ITOM alerts, custom tables and schedules
2 weeks
Engineer-assisted migration
9.3 vs 8.8
G2 Quality of Support, AlertOps vs PagerDuty
WHY TEAMS SWITCH
AlertOps Enterprise includes on-call, escalations, Live Call Routing, status pages, workflows and OpsIQ, our AI suite, for $28 a user. You add users one at a time, and there are no event or AI-action allowances to track or top up.
Versus PagerDuty: AIOps and AI come with the PagerDuty Reliability Platform. Plus is $48,000 a year for 50 seats and includes 150,000 events and 16,000 AI actions; more capacity is sold as credit packs.
ALERTOPS ENTERPRISE, 50 USERS A YEAR
PAGERDUTY PLUS, 50 SEATS A YEAR
EVENT OR AI-ACTION CREDITS TO BUY
Ada is the AI assistant in AlertOps Enterprise. It answers questions, and it also runs your setup. Tell it in plain English to add a user, change a schedule, update an escalation policy or set a routing rule, and Ada makes the change in AlertOps once you confirm it. Admin work that meant digging through settings screens now takes a sentence.
Versus PagerDuty: PagerDuty’s AI agents run on AI actions, which are capped by plan.
USERS, SCHEDULES, POLICIES AND ROUTING
TO MAKE A SETUP CHANGE
AlertOps keeps incidents, ITOM alerts, custom tables and schedules in sync with ServiceNow in both directions, and syncs both ways with Jira and Remedy, so ServiceNow always shows who’s on call. It’s configured, not coded, and it’s included in Enterprise.
Versus PagerDuty: PagerDuty’s ServiceNow integration works on the incident table only, and doesn’t keep on-call schedules in sync.
SERVICENOW AREAS SYNCED BOTH WAYS
COPY-PASTE HANDOFFS
Patching one node in a 12-node cluster shouldn’t silence the other 11. AlertOps maintenance windows can target a single CI, host or attribute, so the rest of the service keeps paging. The audit trail records who muted what, and for how long.
Versus PagerDuty: PagerDuty maintenance windows switch off alerting for whole services.
NODES MUTED, NOT THE WHOLE SERVICE
A named AlertOps engineer rebuilds your PagerDuty services, schedules, escalation policies and integrations, then tests them with you while PagerDuty keeps paging. Most teams switch in about two weeks, PagerDuty stays live for 14 days after cutover, and your CSM checks in weekly for the first month. It’s included in Enterprise.
TYPICAL SWITCH FOR MID-MARKET TEAMS
PAGERDUTY KEPT LIVE AS A FALLBACK
FEATURE-BY-FEATURE COMPARISON
Compared plan: PagerDuty Reliability Platform, Plus (50 seats). PagerDuty details checked against its published pricing and documentation, October 15, 2026.
| Yearly cost, 50 users | $48,000 (Plus, 50 seats) | ✓ $16,800 (Enterprise) |
| Pricing model | Platform tiers of 10, 20, 50 or 500 seats | ✓ Per user, added one at a time |
| Event and AI usage | 150,000 events and 16,000 AI actions a year; credit packs for more | ✓ No usage limits |
| ServiceNow sync | Incident table; work notes both ways | ✓ Incidents, ITOM alerts, custom tables and schedules, both ways |
| On-call schedules in ServiceNow | Not kept in sync | ✓ Synced |
| Plan | Bi-directional field sync on Plus and Ultimate | ✓ Included in Enterprise |
| Maintenance windows | Whole services | ✓ A single CI, host or attribute |
| Alert payload mapping | Event Orchestration rules in PagerDuty Condition Language | ✓ No-code drag-and-drop mapping and email parsing |
| On-call schedules and escalations | ✓ | ✓ |
| Live Call Routing | ✓ 3 lines | ✓ 1 number, more at $10 a month |
| Status pages | ✓ External and private | ✓ 3 pages in Enterprise |
| Workflow automation | ✓ | ✓ From Premium |
| Alert grouping | ✓ AIOps, within the event allowance | ✓ OpsIQ |
| AI postmortems | ✓ AI-generated post-incident reviews | ✓ Included |
| AI assistant | ✓ AI agents, using AI actions | ✓ Ada, which also makes setup changes |
| G2 Quality of Support | 8.8 | ✓ 9.3 |
| SOC 2 Type II | ✓ | ✓ |
| Single sign-on | ✓ | ✓ From Premium |
| Free trial | ✓ 14 days | ✓ 14 days, no credit card, plus a Free plan |
MIGRATION
Included in Enterprise. A named engineer runs it, and PagerDuty stays live until you’re sure.
Week 1
We move it over
We rebuild your PagerDuty services, schedules, escalation policies and integrations in AlertOps.
Week 2
Run both
We run 5 to 10 test alerts end to end while PagerDuty keeps paging your team.
Your date
Go live
Switch on the day you choose. PagerDuty stays live for 14 days as a fallback, and your CSM checks in weekly for the first month.
CUSTOMER RESULTS
200 → 12
MEANINGFUL ALERTS PER DAY
As a 10+ yr PagerDuty/OpsGenie veteran, I can say that AlertOps is better at lower price. They have a novel Autotask integration.
40%
FASTER ACKNOWLEDGEMENT IN 30 DAYS
Great value vs PagerDuty/OpsGenie. Slack and phone integrations available.
4.7 vs 4.5
G2 RATING
AlertOps is rated 4.7 out of 5 on G2. PagerDuty is rated 4.5.
QUESTIONS YOU’RE ALREADY ASKING
The Reliability Platform. PagerDuty’s Incident Management plan doesn’t include AIOps, AI or advanced ServiceNow sync, and call routing is an add-on. AlertOps Enterprise includes all of them.
AlertOps Enterprise is $28 a user, billed annually: $16,800 a year for 50 users. PagerDuty Plus, the 50-seat Reliability Platform tier, is $48,000 a year.
No. AlertOps Enterprise has no event allowance and no AI-action credits. PagerDuty’s Reliability Platform tiers include set amounts of each and sell more as credit packs.
Yes, in Enterprise. Incidents, ITOM alerts, custom tables and schedules sync in both directions, configured rather than coded. AlertOps also syncs both ways with Jira and Remedy.
About two weeks for most mid-market teams, and 6 to 10 weeks for complex enterprise setups. A named engineer runs it, and PagerDuty stays live for 14 days after cutover.
Yes. Ask us about a contract buyout: depending on your contract, AlertOps may buy out the rest of your PagerDuty term, and our engineers run the switch. Or set up AlertOps while your PagerDuty subscription is still running, keep PagerDuty paging your team in the meantime, and go live on the day your term ends.
Yes. AlertOps maintains SOC 2 Type II, runs on ISO 27001-certified Microsoft Azure, and supports SSO and SAML from Premium.
Ada is the AI assistant in AlertOps Enterprise. Ask it questions, like who’s on call tonight or where coverage has gaps, or tell it what to change: add users, build teams, update schedules and rotations, edit escalation policies and set routing rules. Ada makes the change in AlertOps once you confirm it.
On-call, AI and two-way ServiceNow sync for $28 a user, with no usage limits. Under contract? Ask us about a buyout.
