AlertOps has released functionality to update fields on every incoming message update. Whenever an inbound message from a source tool (Monitoring, Ticketing, etc) is Mapped within AlertOps for an existing alert, any updates made to …

AlertOps has added the ability to capture the Incoming Caller Number as the unique identifier for any incoming calls. This caller ID number is captured as a discrete field in the Source ID field within …

Leverage the new One-Touch Integration, with ConnectWise Manage to get your PSA integration with CWM up and running in minutes! Simply enter your Company ID, URL, and API Keys from ConnectWise Manage to build your …

As part of our new v2 API releases, AlertOps has released the Incidents API to completely manage and control Service Status incidents programmatically via API. With access to this API, tie your existing integrations in …

AlertOps is progressively rolling out new and more comprehensive APIs that can be leveraged to interact with the platform from other tools or completely programmatically! With the new APIs (v2) exposed for Users and Groups, …

View the Uptime and Dates during which there were any incidents at a glance with the Uptime Bar. Visibility for each Service and Component with respect to when incidents occurred instantly. Hover and click directly …

In addition to fields such as timeframe, Group, or Integration, the Escalation Priority field has been added as an additional layer of filtering for most reports. Now filter on existing criteria but add the priority …

With this update to Service Status, create Maintenance Windows and select which services you’d like to place under Maintenance. This will prevent any Incidents from being created during the period of the maintenance window. Leverage …

Service Status is a new AlertOps feature that ties in some of the functionality of what you may expect from a Status Page as well as enhances notification capabilities based on subscription. Create Services and …