Alert Intelligence

Clear signals for swift resolution

Get the full picture with enriched alerts

Events are more than binary data – they take place within a meaningful context. Unique services, environments, customers, configurations, histories, severities – all patches of color added to the backdrop.

With AlertOps, you don’t need to jump between systems and screens to forge a clear view. Append custom data to your alerts and deliver rich details within a single view. Pass on messages, file attachments, URLs, HTML and much more.

Leverage insights to work more efficiently.
incident Response Communication

Cut out the noise, focus on what matters

Don’t let busy-ness hamper your effectiveness. Redundant alerts can distract and bog you down in empty response cycles – a dangerous misuse of time.

Master your workload with smarter alert management. Group alerts by service, problem type, issue and more. Suppress or delay alerts based on your own custom preferences. Maintain clarity with a clear prioritization framework.

Simplify, focus and resolve critical issues faster.

Unlock context-driven automation

With enriched alerts, information is power. Bypass unnecessary layers of triage and get the alert to the right resolver as quickly as possible.

Design custom workflows to enable dynamic escalations by service, issue, time of day, customer, you name it. Trigger outbound integrations to open, assign and update tickets in ITSM tools, to post messages in ChatOps and even to automatically schedule web conferences.

Imagination is the only constraint – so dream big.
IT Monitoring

Intelligence in action

No matter your use-case, let context be your guide and reap the rewards.

Route alerts by customer and attach previous tickets to the alert.

Trigger specific stakeholder templates based on the alert type.

Open, close and update tickets automatically or with a single click.

Our customers and partners love us!

Don’t just take our word for it

We have been able to eliminate on person awake during our batch hours which has been a cost savings for us.

Ryan O'Mary Batch Operations Manager | Accenture

Support that picks up and is always willing to help. Great app from the other big guys, same features at a better price point.

Christopher Stock CTO | Infinite IT Solutions

When our primary toolset is down or we have a critical service that we want to ensure notifications are always sent AlertOps help bridge that gap.

Jeff Shields Director of Client Services | nDivision

Alertops offers a lot of features and value for the dollar. Not the cheapest on-call alerting tool out there, but the support is unrivaled and they listen to their userbase, which we really appreciate. We trialed several different on-call solutions before settling on AlertOps and have not been disappointed.

Sean Herman Server Engineer at Source | One Technology, Inc.

Multi-vendor support, simple escalation system, clear and customizable email and text messages, ability to schedule when alerts can reach you by which methods (email OK 24x7, phone only 8x5)

Tyler Reynolds COO | mb technology Solutions

AlertOps allows me to creatively approach Event Management, and tailor it to my needs.

Peter McIver Customer Support Manager

I am truly impressed with AlertOps. In a short time I was able to change the way our business responds to alerts. Having been in the tech industry for many years, I wish I had found this product sooner. Having the system call me on my mobile phone when a server is offline as been instrumental in decreasing the time it takes to resolve these issues. In conjunction with the great product, I must also commend the rest of the team for the superb level of support.

Divashen Naidoo Manager: Service | Centracom

"We're really happy with the service. It has reduced our response times by at least 50% on business-critical issues, across our 12 brand sites."

Pete Buzzell eCommerce Tech Manager | Wolverine Worldwide

“It’s TIME. It saves time and effort for our engineers and management. We’re connecting the dots with AlertOps. They’re an automation powerhouse.”

Peter McIver IT Service Manager | Virtuoso

Checkout Other Differentiators

Make AlertOps work for you. Keep your business humming

Always be one step closer to resolution