With AlertOps alert intelligence feature, you don’t need to jump between systems and screens to forge a clear view. Events are more than binary data – they take place within a meaningful context. Unique services, environments, customers, configurations, histories, severities – all patches of color added to the backdrop.
Append custom data to your alerts and deliver rich details within a single view. Pass on messages, file attachments, URLs, HTML and much more.
Leverage insights to work more efficiently.
Don’t let busy-ness hamper your effectiveness. Redundant alerts can distract and bog you down in empty response cycles – a dangerous misuse of time.
Master your workload with smarter alert management. Group alerts by service, problem type, issue and more. Suppress or delay alerts based on your own custom preferences with alert intelligence. Maintain clarity with a clear prioritization framework.
Simplify, focus and resolve critical issues faster.
With enriched alerts, information is power. Bypass unnecessary layers of triage and get the alert to the right resolver as quickly as possible.
Design custom workflows to enable dynamic escalations by service, issue, time of day, customer, you name it. Trigger outbound integrations to open, assign and update tickets in ITSM tools, to post messages in ChatOps and even to automatically schedule web conferences.
Imagination is the only constraint – so dream big.
No matter your use-case, let context be your guide and reap the rewards. Route alerts by customer and attach previous tickets to the alert. Trigger specific stakeholder templates based on the alert type. Open, close and update tickets automatically or with a single click.
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The absolute flexibility to mold the product to do anything you need. We are using AO to ingest alerts from data sources that are unable to integrate into our ticketing system. AO allows us to add transformations and manipulate the data and then pass it to our ticketing system and alert the correct team(s). The ability to ingest and process data from basically anything is absolutely unbeatable in any of the other solutions we looked at.Caleb S
"The technicians in the customer support department are extremely knowledgable about the product and very helpful. They were able to tailor exactly to our needs even though we were not using the system the way others do. The app continues to get updates and the GUI is very user-friendly, our team was able to transition over very quickly and successfully!"Meir G
Prior to using AlertOps we were fielding urgent requests through a variety of communication channels. With AlertOps we were able to tailor those communications to each specialist's preferred communication method (text, phone call, email). This cut our issue response time in half and has given leadership confidence that all business critical issues are seen by the right people at the right time.Peter Buzzell
Achieve your dream results with AlertOps at your side. From proof-of-concept to continuous improvement, tap into expert support throughout your journey.