AlertOps for ServiceNow Escalations

Ineffective escalation processes can result in delayed resolution of critical incidents, impacting business operations. ServiceNow has built-in escalation functionality, but sometimes modifying ServiceNow can lead to errors, higher costs and delays.

AlertOps offers a simple, purpose-built plug-in for ServiceNow that solves critical incident response processes.

Are you missing critical alerts?

AlertOps alerts the right person using on-call schedules and escalates to the rest of the team if an alert is not responded to within the SLA time.

Need to ensure SLA accountability?

Whether it’s a P1 critical incident, P2 high incident, or lower, AlertOps ensures you don’t miss your SLA milestones by alerting you when the response or resolution SLA is approaching or has been missed. You can also auto escalate to a level 2 or level 3 support team.

Need visibility into alerting and escalations?

The AlertOps bi-directional integration keeps ServiceNow updated with all alerting and escalation information, maintaining a single source of truth.

Reach the right person, every time.

AlertOps Escalation Rules use on-call schedules to determine the escalation path. Escalation Policies then apply notification and escalation rules that align with your determined work processes.

Need workflow flexibility?

AlertOps workflows require no coding and can be easily modified using a click-to-configure, no-code web interface. This provides the flexibility needed without writing any code

Smart routing based on incident data.

The AlertOps ServiceNow integration uses data filters to dynamically select the escalation policy and assignment Group. Customize it with a simple click-to-configure web app.

Checkout the other Offerings

AlertOps for ServiceNow

Never Miss a ServiceNow Critical Alert

Get voice, SMS, email, chat, and mobile push notifications in real time

Incident Management

Manage incidents effectively with smart, actionable alerts, flexible on-call scheduling, improved collaboration tools, better SLA compliance, and customizable alert response workflows to ensure quick and efficient resolutions.

ServiceNow Escalations

On-call scheduling ensures continuous, efficient, and timely response to IT incidents, minimizing downtime to maintain high service levels within ServiceNow.

ServiceNow SLA Management

SLA management is crucial for IT service management to ensure clear expectations, improve service quality, enhance customer satisfaction, align IT with business goals, and foster accountability and operational efficiency.

AlertOps On-Call Scheduling

On-call scheduling ensures continuous, efficient, and timely response to IT incidents, minimizing downtime to maintain high service levels within ServiceNow.

Twilio Notify ending support

Twilio announced end of life for Twilio Notify on December 31, 2025. You can use AlertOps to replace Twilio Notify now and expand the notification options.

Major Incident Management

High-stake situations demand quick action, clear communication, and seamless coordination, all built on automated processes for faster incident response.

Stakeholder Communication

Stakeholders expect timely updates, precise details, and reassurance, but communication can only succeed with the right tools and processes.

Site Reliability Operations

Managing complex systems and ensuring uptime is no easy feat, but running smoothly without downtime requires the right tools.

IT Service Management

Simplify IT operations with flexible scheduling, real-time updates, SLA compliance, custom workflows, and automated escalations.

ServiceNow Critical Alerts

Ensure faster resolutions with smart alert filtering, custom on-call schedules, automated escalations, and improved SLAs for seamless incident management.

Automated Incident Response

Achieve faster resolutions, reduce IT workloads, prevent missed alerts, enhance communication, and improve overall efficiency with automated incident response.

Incident Communications

Streamline incident management with multi-channel notifications, custom workflows, automatic customer updates, centralized tracking, and flexible mobile response tools.

Trusted by Leading Enterprises

Our customers and partners love us!

Don’t just take our word for it

The absolute flexibility to mold the product to do anything you need. We are using AO to ingest alerts from data sources that are unable to integrate into our ticketing system. AO allows us to add transformations and manipulate the data and then pass it to our ticketing system and alert the correct team(s). The ability to ingest and process data from basically anything is absolutely unbeatable in any of the other solutions we looked at.

Caleb S Service Manager

"The technicians in the customer support department are extremely knowledgable about the product and very helpful. They were able to tailor exactly to our needs even though we were not using the system the way others do. The app continues to get updates and the GUI is very user-friendly, our team was able to transition over very quickly and successfully!"

Meir G VP, Customer Support

Prior to using AlertOps we were fielding urgent requests through a variety of communication channels. With AlertOps we were able to tailor those communications to each specialist's preferred communication method (text, phone call, email). This cut our issue response time in half and has given leadership confidence that all business critical issues are seen by the right people at the right time.

Peter Buzzell Senior Manager, eCommerce Technology

The AlertOps cost compared to the previous legacy-priced PagerDuty account is significantly less for the same features. The on-boarding process was smooth, with only a few hiccups in the transition of specific PagerDuty customization. The ongoing technical account support is fantastic.

Jason H Solution Architect,

We can schedule engineers for different shifts and different times to be On-call. This is very important in our follow the sun model.

Virginia F Service Desk Manager

A number of problems that us level 1 engineers deal with and as mentioned since it's simple it helps us get the job complete faster.

Daniel S Level 1 Engineer

IT professionals

Incident Management Simplified for IT Professionals

MSP

Customized for MSPs

How It Works?

Effortless Alert Management from Capture to Optimization

Make AlertOps work for you. Keep your business humming

Use Cases

Industry

Integrate with your favorite tools

Starter Pack

$0

Standard

$8

Premium

$18

Enterprise

$28

Avoid complex billing and costly add-on modules.