Powerful, flexible Escalation Policies
Easily create custom Escalation Policies for specific severity levels, or other specific types of incidents, customer specific, whatever your needs. AlertOps keeps Escalation Policies separate from On-Call Schedules, so you can standardize your incident response and also create custom Escalation Policies to meet your SLAs.
Escalate to the on-call team members
Escalation Policies work with your team on-call schedules. No matter what the team, no matter what the on-call schedule, Escalation Policies guarantee each notification reaches the right person and escalates only to the on-call members.
Example of a P1 Escalation Policy
Here is an example of a P1 Escalation Policy that uses multiple communication channels, rapid escalations and escalates to the manager. There are multiple retries to each on-call person.
Example of a P2 Escalation Policy
An example of a P2 Escalation Policy with multi-channel notifications and no retries. There is also an escalation to the manager.
Escalate to a manager
Escalate to a manager on an SLA breach.
Escalate to another team
Use a Workflow to escalate to another team when an SLA is hit.
Other Ways We Make ServiceNow Even Better
Whether it’s critical alerts, on-call schedules, or escalations, see how AlertOps fills the gaps to make incident management easier and faster.
Open API for custom data flows
AlertOps has an extensive REST API covering many of the AlertOps objects. You can add Groups and Users, retrieve data for reporting and more.
Incident Management
Manage incidents effectively with smart, actionable alerts, flexible on-call scheduling, improved collaboration tools, better SLA compliance, and customizable alert response workflows to ensure quick and efficient resolutions.
ServiceNow Escalations
On-call scheduling ensures continuous, efficient, and timely response to IT incidents, minimizing downtime to maintain high service levels within ServiceNow.
ServiceNow SLA Management
SLA management is crucial for IT service management to ensure clear expectations, improve service quality, enhance customer satisfaction, align IT with business goals, and foster accountability and operational efficiency.
AlertOps On-Call Scheduling
On-call scheduling ensures continuous, efficient, and timely response to IT incidents, minimizing downtime to maintain high service levels within ServiceNow.
Twilio Notify ending support
Twilio announced end of life for Twilio Notify on December 31, 2025. You can use AlertOps to replace Twilio Notify now and expand the notification options.
Major Incident Management
High-stake situations demand quick action, clear communication, and seamless coordination, all built on automated processes for faster incident response.
Stakeholder Communication
Stakeholders expect timely updates, precise details, and reassurance, but communication can only succeed with the right tools and processes.
Site Reliability Operations
Managing complex systems and ensuring uptime is no easy feat, but running smoothly without downtime requires the right tools.
IT Service Management
Simplify IT operations with flexible scheduling, real-time updates, SLA compliance, custom workflows, and automated escalations.
ServiceNow Critical Alerts
Ensure faster resolutions with smart alert filtering, custom on-call schedules, automated escalations, and improved SLAs for seamless incident management.
Automated Incident Response
Achieve faster resolutions, reduce IT workloads, prevent missed alerts, enhance communication, and improve overall efficiency with automated incident response.
Pre-built Inbound Integrations
The AlertOps ServiceNow Inbound Integration is ready to alert out of the box. Simply select the default Escalation Policy and Group Recipient; AlertOps will use the Recipient Group from ServiceNow’s inbound JSON payload.
Outbound Integrations
AlertOps can automatically update ServiceNow Incidents, including Assignment, Resolution notes, and Status. It can also post escalation timelines, user notes, replies, and custom fields.
ServiceNow Group User Sync
The AlertOps ServiceNow application enables automatic sync of ServiceNow Groups and Users to AlertOps, ensuring quick onboarding and alignment with the ServiceNow instance.
Custom Fields for ServiceNow
Easily map any ServiceNow field to an AlertOps custom field, pass them through integrations, and use them for conditional triggers in Workflows.
Incident Communications
Streamline incident management with multi-channel notifications, custom workflows, automatic customer updates, centralized tracking, and flexible mobile response tools.
Workflows for ServiceNow
AlertOps Workflows enhance Escalation Policies by adding flexibility. They can send notifications, trigger external calls, and escalate based on events or time. Triggers can use standard or custom alert fields.
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