AlertOps for ServiceNow Escalations
Ineffective escalation processes can result in delayed resolution of critical incidents, impacting business operations. ServiceNow has built-in escalation functionality, but sometimes modifying ServiceNow can lead to errors, higher costs and delays.
AlertOps offers a simple, purpose-built plug-in for ServiceNow that solves critical incident response processes.
Are you missing critical alerts?
AlertOps alerts the right person using on-call schedules and escalates to the rest of the team if an alert is not responded to within the SLA time.
Need to ensure SLA accountability?
Whether it’s a P1 critical incident, P2 high incident, or lower, AlertOps ensures you don’t miss your SLA milestones by alerting you when the response or resolution SLA is approaching or has been missed. You can also auto escalate to a level 2 or level 3 support team.
Need visibility into alerting and escalations?
The AlertOps bi-directional integration keeps ServiceNow updated with all alerting and escalation information, maintaining a single source of truth.
Reach the right person, every time.
AlertOps Escalation Rules use on-call schedules to determine the escalation path. Escalation Policies then apply notification and escalation rules that align with your determined work processes.
Need workflow flexibility?
AlertOps workflows require no coding and can be easily modified using a click-to-configure, no-code web interface. This provides the flexibility needed without writing any code
Smart routing based on incident data.
The AlertOps ServiceNow integration uses data filters to dynamically select the escalation policy and assignment Group. Customize it with a simple click-to-configure web app.
Checkout the other Offerings
AlertOps for ServiceNow
Get voice, SMS, email, chat, and mobile push notifications in real time
ServiceNow Escalations
AlertOps ServiceNow SLA Management
Twilio Notify ending support
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