AlertOps On-Call Scheduling

On-call scheduling ensures continuous, efficient, and timely response to IT incidents, minimizing downtime to maintain high service levels within ServiceNow.

Below we highlight some of the ways that AlertOps on-call scheduling enhances ServiceNow to minimize downtime, efficiently leverage resources and improve customer satisfaction.

Flexible on-call scheduling

AlertOps on-call scheduling has the flexibility to handle virtually any scheduling requirement, from weekly rotations to multiple shifts across time zones. Users can easily switch shifts using the self-service out-of-office functionality.

Escalations are separate from on-call schedules

AlertOps separates Escalation Policies from on-call schedules to simplify on-call schedule management. This enables usage of multiple types of escalation rules, such as P1 (critical), P2 (high), P3 (medium), or other factors, such as the business service or technical services involved.

View all Group schedules in one place.

AlertOps allows everyone to track schedules in mobile and web apps, along with other reporting and analytics information.

Checkout the other Offerings

AlertOps for ServiceNow

Never Miss a ServiceNow Critical Alert

Get voice, SMS, email, chat, and mobile push notifications in real time

ServiceNow Escalations

On-call scheduling ensures continuous, efficient, and timely response to IT incidents, minimizing downtime to maintain high service levels within ServiceNow.

AlertOps ServiceNow SLA Management

SLA management is crucial for IT service management to ensure clear expectations, improve service quality, enhance customer satisfaction, align IT with business goals, and foster accountability and operational efficiency.

Twilio Notify ending support

Twilio announced end of life for Twilio Notify on December 31, 2025. You can use AlertOps to replace Twilio Notify now and expand the notification options.

Trusted by Leading Enterprises

Our customers and partners love us!

Don’t just take our word for it

The absolute flexibility to mold the product to do anything you need. We are using AO to ingest alerts from data sources that are unable to integrate into our ticketing system. AO allows us to add transformations and manipulate the data and then pass it to our ticketing system and alert the correct team(s). The ability to ingest and process data from basically anything is absolutely unbeatable in any of the other solutions we looked at.

Caleb S Service Manager

"The technicians in the customer support department are extremely knowledgable about the product and very helpful. They were able to tailor exactly to our needs even though we were not using the system the way others do. The app continues to get updates and the GUI is very user-friendly, our team was able to transition over very quickly and successfully!"

Meir G VP, Customer Support

Prior to using AlertOps we were fielding urgent requests through a variety of communication channels. With AlertOps we were able to tailor those communications to each specialist's preferred communication method (text, phone call, email). This cut our issue response time in half and has given leadership confidence that all business critical issues are seen by the right people at the right time.

Peter Buzzell Senior Manager, eCommerce Technology

The AlertOps cost compared to the previous legacy-priced PagerDuty account is significantly less for the same features. The on-boarding process was smooth, with only a few hiccups in the transition of specific PagerDuty customization. The ongoing technical account support is fantastic.

Jason H Solution Architect,

We can schedule engineers for different shifts and different times to be On-call. This is very important in our follow the sun model.

Virginia F Service Desk Manager

A number of problems that us level 1 engineers deal with and as mentioned since it's simple it helps us get the job complete faster.

Daniel S Level 1 Engineer

IT professionals

Incident Management Simplified for IT Professionals

MSP

Customized for MSPs

How It Works?

Effortless Alert Management from Capture to Optimization

Make AlertOps work for you. Keep your business humming

Use Cases

Industry

Integrate with your favorite tools

Starter Pack

$0

Standard

$8

Premium

$18

Enterprise

$28

Avoid complex billing and costly add-on modules.

AlertOps On-Call Scheduling

On-call scheduling ensures continuous, efficient, and timely response to IT incidents, minimizing downtime ​​to maintain high service levels within ServiceNow.

Below we highlight some of the ways that AlertOps on-call scheduling ​enhances ServiceNow​ ​to ​minimize downtime, ​efficiently leverage resources​​​ and improve customer satisfaction.

Flexible on-call scheduling

Escalations are separate from on-call schedules

View all Group schedules in one place.

Checkout the other Offerings

AlertOps for ServiceNow

ServiceNow Escalations

AlertOps ServiceNow SLA Management

Twilio Notify ending support

Trusted by Leading Enterprises

Our customers and partners love us!

Don’t just take our word for it

ABOUT

PRODUCT

RESOURCES

CONNECT

On-call scheduling ensures continuous, efficient, and timely response to IT incidents, minimizing downtime to maintain high service levels within ServiceNow.

Below we highlight some of the ways that AlertOps on-call scheduling enhances ServiceNow to minimize downtime, efficiently leverage resources and improve customer satisfaction.