Are you ready for Twilio Notify End of Life?

Twilio Notify is used by many ServiceNow customers to send voice and SMS notifications to users when there are critical severity incidents.

AlertOps On-Call Schedules

AlertOps Escalation Policies

AlertOps SLA Escalations

AlertOps Reporting

AlertOps Timeline logged in ServiceNow

FAQ

Is Twilio Notify ending support?

Twilio Notify will reach the end of life on December 31, 2025 (https://help.twilio.com/articles/9198083260571 ).

Can AlertOps replace Twilio Notify?

You can use AlertOps to replace Twilio Notify now and expand the notification options.

What does AlertOps do?

• AlertOps is an alert management system that works with ServiceNow and other tools to deliver critical incident notifications to the right person on the right team.

• AlertOps can send notifications over voice, SMS, email, Microsoft Teams, Slack and mobile app push notifications.

• AlertOps uses on-call schedules to reach the right person and automatically escalates to ensure acknowledgement within the response SLA per each severity level.

• AlertOps also sends reminder escalations to users or teams when an SLA is nearing or has been breached.

• AlertOps logs all communications in ServiceNow.

• AlertOps also maintains logs of all incident activities and alerting activities.

Does AlertOps require ServiceNow Pro?

AlertOps can be used with both ServiceNow Standard and Pro.

Does AlertOps require a separate subscription?

Yes. Using AlertOps with ServiceNow requires at least the AlertOps Premium package.(https://alertops.com/pricing/ ).

How hard is it to configure AlertOps ?

All AlertOps configuration and installation is managed within the AlertOps ServiceNow app. Once installed, you can begin sending Incidents to AlertOps immediately.

Other Ways We Make ServiceNow Even Better

Whether it’s critical alerts, on-call schedules, or escalations, see how AlertOps fills the gaps to make incident management easier and faster.

Open API for custom data flows

AlertOps has an extensive REST API covering many of the AlertOps objects. You can add Groups and Users, retrieve data for reporting and more.

Incident Management

Manage incidents effectively with smart, actionable alerts, flexible on-call scheduling, improved collaboration tools, better SLA compliance, and customizable alert response workflows to ensure quick and efficient resolutions.

ServiceNow Escalations

On-call scheduling ensures continuous, efficient, and timely response to IT incidents, minimizing downtime to maintain high service levels within ServiceNow.

ServiceNow SLA Management

SLA management is crucial for IT service management to ensure clear expectations, improve service quality, enhance customer satisfaction, align IT with business goals, and foster accountability and operational efficiency.

AlertOps On-Call Scheduling

On-call scheduling ensures continuous, efficient, and timely response to IT incidents, minimizing downtime to maintain high service levels within ServiceNow.

Twilio Notify ending support

Twilio announced end of life for Twilio Notify on December 31, 2025. You can use AlertOps to replace Twilio Notify now and expand the notification options.

Major Incident Management

High-stake situations demand quick action, clear communication, and seamless coordination, all built on automated processes for faster incident response.

Stakeholder Communication

Stakeholders expect timely updates, precise details, and reassurance, but communication can only succeed with the right tools and processes.

Site Reliability Operations

Managing complex systems and ensuring uptime is no easy feat, but running smoothly without downtime requires the right tools.

IT Service Management

Simplify IT operations with flexible scheduling, real-time updates, SLA compliance, custom workflows, and automated escalations.

ServiceNow Critical Alerts

Ensure faster resolutions with smart alert filtering, custom on-call schedules, automated escalations, and improved SLAs for seamless incident management.

Automated Incident Response

Achieve faster resolutions, reduce IT workloads, prevent missed alerts, enhance communication, and improve overall efficiency with automated incident response.

Pre-built Inbound Integrations

The AlertOps ServiceNow Inbound Integration is ready to alert out of the box. Simply select the default Escalation Policy and Group Recipient; AlertOps will use the Recipient Group from ServiceNow’s inbound JSON payload.

Outbound Integrations

AlertOps can automatically update ServiceNow Incidents, including Assignment, Resolution notes, and Status. It can also post escalation timelines, user notes, replies, and custom fields.

ServiceNow Group User Sync

The AlertOps ServiceNow application enables automatic sync of ServiceNow Groups and Users to AlertOps, ensuring quick onboarding and alignment with the ServiceNow instance.

Custom Fields for ServiceNow

Easily map any ServiceNow field to an AlertOps custom field, pass them through integrations, and use them for conditional triggers in Workflows.

Incident Communications

Streamline incident management with multi-channel notifications, custom workflows, automatic customer updates, centralized tracking, and flexible mobile response tools.

Workflows for ServiceNow

AlertOps Workflows enhance Escalation Policies by adding flexibility. They can send notifications, trigger external calls, and escalate based on events or time. Triggers can use standard or custom alert fields.

IT professionals

Incident Management Simplified for IT Professionals

MSP

Customized for MSPs

How It Works?

Effortless Alert Management from Capture to Optimization

Make AlertOps work for you. Keep your business humming

Use Cases

Industry

Integrate with your favorite tools

Starter Pack

$0

Standard

$8

Premium

$18

Enterprise

$28

Avoid complex billing and costly add-on modules.