AlertOps for ServiceNow Escalations
Ineffective escalation processes can result in delayed resolution of critical incidents, impacting business operations. ServiceNow has built-in escalation functionality, but sometimes modifying ServiceNow can lead to errors, higher costs and delays.
AlertOps offers a simple, purpose-built plug-in for ServiceNow that solves critical incident response processes.
Are you missing critical alerts?
AlertOps alerts the right person using on-call schedules and escalates to the rest of the team if an alert is not responded to within the SLA time.
Need to ensure SLA accountability?
Whether it’s a P1 critical incident, P2 high incident, or lower, AlertOps ensures you don’t miss your SLA milestones by alerting you when the response or resolution SLA is approaching or has been missed. You can also auto escalate to a level 2 or level 3 support team.
Need visibility into alerting and escalations?
The AlertOps bi-directional integration keeps ServiceNow updated with all alerting and escalation information, maintaining a single source of truth.
Reach the right person, every time.
AlertOps Escalation Rules use on-call schedules to determine the escalation path. Escalation Policies then apply notification and escalation rules that align with your determined work processes.
Need workflow flexibility?
AlertOps workflows require no coding and can be easily modified using a click-to-configure, no-code web interface. This provides the flexibility needed without writing any code
Smart routing based on incident data.
The AlertOps ServiceNow integration uses data filters to dynamically select the escalation policy and assignment Group. Customize it with a simple click-to-configure web app.
Checkout the other Offerings
AlertOps for ServiceNow
Get voice, SMS, email, chat, and mobile push notifications in real time
ServiceNow Escalations
AlertOps ServiceNow SLA Management
Twilio Notify ending support
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The absolute flexibility to mold the product to do anything you need. We are using AO to ingest alerts from data sources that are unable to integrate into our ticketing system. AO allows us to add transformations and manipulate the data and then pass it to our ticketing system and alert the correct team(s). The ability to ingest and process data from basically anything is absolutely unbeatable in any of the other solutions we looked at.
Caleb S Service Manager"The technicians in the customer support department are extremely knowledgable about the product and very helpful. They were able to tailor exactly to our needs even though we were not using the system the way others do. The app continues to get updates and the GUI is very user-friendly, our team was able to transition over very quickly and successfully!"
Meir G VP, Customer SupportPrior to using AlertOps we were fielding urgent requests through a variety of communication channels. With AlertOps we were able to tailor those communications to each specialist's preferred communication method (text, phone call, email). This cut our issue response time in half and has given leadership confidence that all business critical issues are seen by the right people at the right time.
Peter Buzzell Senior Manager, eCommerce TechnologyThe AlertOps cost compared to the previous legacy-priced PagerDuty account is significantly less for the same features. The on-boarding process was smooth, with only a few hiccups in the transition of specific PagerDuty customization. The ongoing technical account support is fantastic.
Jason H Solution Architect,