Search & API Improvements
What’s new: Search – You can now search Alerts by ‘Custom Fields’ API – Additional API Calls along with Improved API Documentation Minor Bug Fixes & Enhancements – We are always working to improve the overall speed and reliability of the platform, while making it easier and more intuitive to use.
AlertOps 3.7 Release
What’s new: UI Overhaul – The new UI includes the same logical flow and experience as before, but now features better contrast, more intuitive placement of elements, and easier navigation. Enjoy! Minor Bug Fixes & Enhancements – We are always working to improve the overall speed and reliability of the platform, while making it easier […]
Updates in AlertOps 3.6.2.5
Important Update: Update 3.6.2.5 includes a few important improvements (+ minor bug fixes and enhancements) from our 2019 roadmap. *** Here’s a short list of important improvements: On-Call Schedule Reports – You can now easily view your reports in the on-call schedule reports page in “now,” “daily,” and “weekly” options. Rather than just knowing who […]
How Can MSP’s Capitalize on Cloud Services?
Managed service providers (MSP’s) simplify IT for global organizations of all sizes — and cloud services present new opportunities that enable these service providers to grow their revenues. Now, let’s take a closer look at MSP’s and how they can capitalize on cloud services. How Do MSP’s Support Global Organizations? The MSPs remotely manage global […]
Updates in AlertOps 3.6.2.4
Important Update: Update 3.6.2.4 includes 1 new feature, and 1 important improvement (+ minor bug fixes and improvements) from our 2019 roadmap. *** Here’s a short list of important improvements: Exporting Reports – You can now easily export your reports from the reporting pages in both CSV and PDF formats. Use your data efficiently for […]
How No-Code Integrations Help Incident Management Scale
Do you think no-code integrations is just another buzzword with no real meaning? Well, maybe it is in some contexts. However, incident management is the perfect setting to show how no-code solutions may be useful in practical situations. Let us explain by walking through what no-code solutions mean in the context of incident management, how […]
Best Practices for Managing On-Call Rotation (in 2025)
Alerting has come a long way from the days of paging an on-call administrator in the middle of the night, to multiple on-call teams that run and manage incident response around the clock through automated on call rotation software. This is because as organizations grow and scale, responding to incidents gets more complex and you […]
Calculating the Cost of Downtime
Software vendors and analysts put the cost of downtime in the many thousands of dollars per minute on average. Those numbers related to the Cost of Downtime can be scary indeed; For example, Gartner quotes $5,400 per minute as the cost borne by a medium to large-sized retailer. Your company, however, is most likely not […]
Stakeholder Communication Plan – (Best Practices in 2025)
In a simpler world, a stakeholder communication plan would be a one-size-fits-all type of item. You could deliver the same notification to everyone with equally successful results. But in the real world, effective stakeholder engagement messages must be nuanced. The messages you send to different stakeholders when an incident occurs need to be tailored to […]
IT Service Alerting (ITSA) Tools Implementation Guide 2025
IT service alerting (ITSA) tools are quickly becoming must-haves. Networks are becoming more distributed, and IT teams are becoming more remote. Free network monitoring tools and patchwork incident management systems are no longer adequate for protecting your bottom line from system failures and network outages. Without enterprise-grade ITSA tools, it’s just a matter of time […]
