How No-Code Integrations Help Incident Management Scale
Do you think no-code integrations is just another buzzword with no real meaning? Well, maybe it is in some contexts. However, incident management is the perfect setting to show how no-code solutions may be useful in practical situations. Let us explain by walking through what no-code solutions mean in the context of incident management, how […]
Best Practices for Managing On-Call Rotation (in 2023)
Alerting has come a long way from the days of paging an on-call administrator in the middle of the night, to multiple on-call teams that run and manage incident response around the clock through automated on call rotation software. This is because as organizations grow and scale, responding to incidents gets more complex and you […]
Calculating the Cost of Downtime
Software vendors and analysts put the cost of downtime in the many thousands of dollars per minute on average. Those numbers can be scary indeed; for example, Gartner quotes $5,400 per minute as the cost borne by a medium to large-sized retailer. Your company, however, is most likely not identical to the “typical” company on […]
Stakeholder Communication Plan – (Best Practices in 2023)
TIn a simpler world, a stakeholder communication plan would be a one-size-fits-all type of item. You could deliver the same notification to everyone with equally successful results. But in the real world, effective stakeholder engagement messages must be nuanced. The messages you send to different stakeholders when an incident occurs need to be tailored to […]
IT Service Alerting (ITSA) Tools Implementation Guide
IT service alerting (ITSA) tools are quickly becoming must-haves. Networks are becoming more distributed, and IT teams are becoming more remote. Free network monitoring tools and patchwork incident management systems are no longer adequate for protecting your bottom line from system failures and network outages. Without enterprise-grade ITSA tools, it’s just a matter of time […]
Improvements in AlertOps 3.6.2.2
Minor Update: Improvements in 3.6.2.2 include minor updates, and improvements to the recent 3.6.2.1 update. *** Here’s a short list of important improvements: Out of Office – AlertOps now allows for on-call delegation for select groups, when you’re in multiple groups, and not truly out of office (OOF). Essentially, you could now be out of […]
Improvements in AlertOps 3.6.2.3
Minor Update: Improvements in 3.6.2.3 include minor updates, and improvements to the recent 3.6.2.2 update. *** Here’s a short list of important improvements: Navigation UI Enhancement – You can now have a much easier time navigating AlertOps with the new navigation UI enhancements. The (left) navigation bar now includes both hover and active states, making […]
Improvements in AlertOps 3.6.2.1
Minor Update: Improvements in 3.6.2.1 include minor updates, and improvements to the recent 3.6.2 release. *** Here’s a short list of important improvements: Live Call Routing Voicemails – Added the option to directly leave a message instead of automatically forwarding the call. Weekly Schedule Notifications – Sometimes separate teams want to know what the on-call […]
Updates in AlertOps 3.6.2
Minor Update: Update 3.6.2 includes minor updates to reporting filters along with a handful of important bug fixes & improvements! *** Here’s a list of changes: Workflow Enhancement – You can now add a bridge as part of a workflow, for an overall more smooth experience. Our belief is that this will make it easier […]
2023 Business Predictions: Is AI the Future of ITSM?
2023 could be the year of artificial intelligence (AI) in IT service management (ITSM). To gain deeper insights into this matter, let’s explore AI, its functioning, and its associated benefits. What Is AI? AI involves the use of machines that work and react like humans. Machines equipped with AI often use deep learning and natural […]
