Best Practices for Incident Resolution
Believe it or not, there is a difference between incident closure and incident resolution. Incident closure ensures about a problem to be noted. On the other hand, the incident resolution takes things a step further by making sure that an incident is closed. This in turn, enables all stakeholders to be satisfied with the outcome […]
GDPR: What Is It, and What Does It Mean for Your DevOps Team?
The European Union (EU) General Data Protection Regulation (GDPR) took effect May 25. Now, businesses that fail to comply with GDPR risk costly penalties – along with potential brand reputation damage and revenue losses. GDPR is transforming the way businesses manage data, as well as the day-to-day operations of development and operations (DevOps) teams. To […]
Improve IT Operations Collaboration and Reduce MTTR with Splunk
Splunk helps IT operations (ITOps) teams simultaneously reduce their mean time to resolution (MTTR) and drive collaboration. To better understand Splunk, let’s take a closer look at the software platform, how it works and its benefits. What Is Splunk? Splunk is a software platform that transforms machine data into meaningful insights for business users. It […]
AlertOps and Icinga Integration Helps You Respond Faster to Any Problem
Icinga is an open source monitoring tool that utilizes thousands of monitoring nodes to keep tabs on the pulse of your web and IT systems. Icinga has monitoring systems for your server, web, and cloud computing systems so you can use Icinga in any situation. To ensure that your monitoring system isn’t a security vulnerability […]
MTTD vs MTTF vs MTBF vs MTTR
Your development and operations (DevOps) team must measure using MTTR – MTTD – MTBF – MTTF in day-to-day progress. Otherwise, they won’t know how they’re performing at any given moment. DevOps teams that lack data-driven insights such as mean time to resolve (mttr) and so risk falling behind. This means missing service-level agreements (SLAs) and […]
NEW: AlertOps website gets a SaaS-y update
We’re excited to announce the launch of the new AlertOps website. It’s now faster and more responsive than ever before so you can find exactly what you’re looking for–in half the time. You’ll now be able to: Easily search for integrations and guides to get set up Quickly find the help you need in our […]
Incident Management Lifecycle Essentials
If an incident occurs, do you know how to manage this issue from start to finish? Incident management is complex, particularly for IT professionals who face a sudden network or system outage that impacts business operations. But for IT professionals who understand the ins and outs of incident management, they can take the guesswork out […]
Updates in AlertOps 3.5.8
Major Update: 3.5.8 includes 8 new features from our 2018 roadmap, and a handful of important improvements. *** Here’s a list of what to expect: Improved Dashboards – We’ve added infrastructure health at the bottom of the Dashboard so you can view all integrations at a time. User Defined Notification Rules – Get notified at your […]
Why IT Service Management (ITSM) is Crucial?
IT service management (ITSM) refers to the management of IT services that a company uses to deliver value to customers. It involves everything from planning and managing IT system changes to ensure that these changes don’t disrupt a business’ day-to-day operations to fixing IT problems when they arise. ITSM also requires IT teams to look […]
How to Make Your IT Team More Proactive
When it comes to network security, the best case scenario is that an IT team identifies a threat, and immediately acts to mitigate damage caused by the threat, eliminate the threat from the network, and then close the point of attack to prevent future incidents. This is how a proactive IT team works, and it’s […]
