How to Choose The Best Incident Management Tool in 2025?
Incident management is a top priority for many businesses, yet few companies understand exactly what it takes to choose the right incident management tool. Although many incident management tools/system providers claim to offer the latest and greatest technologies, there is no one-size-fits-all incident management solution. As such, businesses need to perform extensive research before they buy […]
The True Cost of Downtime
A recent survey conducted by Information Technology Intelligence Consulting (ITIC) found that a single hour cost of downtime costs more than $100,000 for 98 percent of organizations. 60 percent noted that one hour of down time costs more than $300,000. Also, 33 percent stated one hour of down time costs between $1 million and $5 million. Downtime is a serious problem regardless […]
How Does Alert Fatigue Affect Teams?
IT service management (ITSM) and DevOps teams are responsible for identifying incident management issues as quickly as possible. Yet the sheer volume of incident management alerts sometimes can be overwhelming. And in many instances, teams bombarded with incident management alerts may suffer “alert fatigue.” Alert fatigue affect teams when it receives a high volume of […]
Best Practices for Major Incident Management Teams (in 2025)
If a server crashes or a data center outage occurs, does your major incident management team understand best practices to respond quickly and effectively? If not, your company, its employees and its customers could suffer the consequences. A major incident causes a business to deviate from its standard processes, and as such, may result in […]
5 More Reasons Why AlertOps is Better Than PagerDuty
When it comes to choosing an incident management platform, it pays to select the best. If your DevOps team deploys AlertOps over PagerDuty, you can reap the benefits of a superior incident management platform for years to come. Previously, we discussed 10 reasons why AlertOps is a better alternative to PagerDuty. But for today’s DevOps […]
Collaboration: A Key to DevOps Success
When it comes to DevOps, collaboration is key, and for good reason. In most cases, successful DevOps teams drive collaboration between developers and IT operations staff. Yet collaboration breakdowns continue to plague many DevOps teams around the world. DevOps collaboration breakdowns may occur for many reasons, including: Lack of Alignment Within a DevOps Team: DevOps […]
How Much Will Your Outage Cost?
Has your company ever faced an outage? If so you are not alone. Internet and airline outages seem to be the new trend, with major websites flickering on and off for US based internet users. The hackers flood the websites with traffic so they can’t handle the visits from their ordinary users. Besides the inconvenience […]
Three Reasons Why Live Call Routing will Benefit You
AlertOps boasts the title of the best-valued alert management platform. And now, with the addition of our new Live Call Routing feature, this title has become truer than ever! Live Call Routing allows your organization to route any incoming calls or voicemails to the correct on-call team member based on on-call schedules and customized or […]
Live Inbound Call Routing
AlertOps’ new Live Inbound Call Routing feature ensures that your important incoming calls reach the correct on-call team every time. Here’s how it works: AlertOps will provide your team with a routing phone number. When a caller calls the routing phone number, they will be prompted to select a number on their phone—which connects them […]
AlertOps and Server Density Integration Delivers Combined Performance Monitoring and Incident Communication
Server Density is a hosted monitoring service that monitors servers and websites and visualizes performance metrics using real-time graphs. Server density collects and displays every performance metric, across all systems, including AWS, Google Cloud, Microsoft Azure, Rackspace, and other popular cloud computing services. This enables you to identify problems before they affect your customers and […]
