Incident Management Metrics That Matter – 2023
Incident Management Metrics (KPIs) that matter the most Key performance indicators (KPIs) are a tool that allows businesses to measure and improve their incident management performance against key measures. Understanding these KPIs and how to use them can be key to aligning ITSM with business goals. We will review these Incident Management Metrics (KPIs) with […]
Incident Management Process- 6 Tips to Better Prepare Your IM Process for The Holiday Season.
Holiday retail sales are likely to increase between 7% and 9% in 2021, according to Deloitte’s annual holiday retail forecast with holiday sales totaling $1.28 to $1.3 trillion during the November to January timeframe. Deloitte also forecasts that e-commerce sales will grow by 11-15%, year-over-year, during the 2021-2022 holiday season. This will likely result in […]
IT Nation Connectwise 2021 – Conference – AlertOps
Don’t miss the excitement. Plan to drop by our booth to speak with our team and see the latest AlertOps product features in action. At the IT Nation Connect – In-Person and Virtual Event. NOVEMBER 10TH, 2021 – NOVEMBER 12TH, 2021 – LOCATION: Orlando, FL and VIRTUAL Level up your business with valuable insights and advice IT Nation Connect brings you the most in-depth, practical business advice […]
Winning on Black Friday – IT Incident Response Made Simple
Black Friday and Cyber Monday will continue to exist despite all the changes in consumer behavior brought on by COVID-19. Social segregation policies that restricted in-store purchasing in 2021 have only increased the number of online shoppers, and this trend is anticipated to continue in 2022. It’s critical to have your e-commerce site and company […]
Introducing Service Incidents API
As part of our new v2 API releases, AlertOps has released the Incidents API to completely manage and control Service Status incidents programmatically via API. With access to this API, tie your existing integrations in to automatically create and update Service Incidents from your Alerts. Automatically populate Service Incident Post-Mortems directly via API. Generate post-mortem […]
Managed Service Provider – How AlertOps Helps MSP Scale Digital Transformation Initiatives.
What are the incident management capabilities that Managed Service Provider (MSPs) need to help their customers digitally transform in 2023? In an era where speed, productivity, and user experiences matter most what are the incident management capabilities managed service provider need most to grow, transform and mature their digital operations, processes and serve more organizations, […]
AlertOps Software Appoints
Alan Verdi, Vice President of Sales and Sal Abramo Vice President of Marketing Chicago, Illinois – July 22, 2021 – To meet large and growing market demand, AlertOps, a leader in the Incident Management Software market space, has rounded out its executive team with the recent appointment of two senior executives with decades of sales and marketing expertise to help steer the company as it continues its rapid growth […]
Enhanced User & Groups APIs
AlertOps is progressively rolling out new and more comprehensive APIs that can be leveraged to interact with the platform from other tools or completely programmatically! With the new APIs (v2) exposed for Users and Groups, complete CRUD control over both Users and Groups within AlertOps via the API. This means you can create, update, and […]
Red Canary says 43% Lack Readiness to Notify Customers of a Security Breach
The phrase ‘stakeholder management” assumes that stakeholders are truly informed by alerts. However, managers can only send communications out, they cannot force people to address them.
No-code for developers
Today there is a lot of buzz about no-code and low-code development. Typically, the talk is about non-developers or “citizen developers” using no-code / low-code approaches, but it can also be an option for developers.
