Major Incident Management
Communicate using each stakeholder’s channel of choice or use a specified communication channel, like Teams or Slack. Use playbooks and message templates to automatically send the right message to the right team.
of all companies said their business does not have a major incident team in place.
Pre-built Major Incident Teams
Pre-built major incident teams save time and reduce errors during major incident management. Build teams for specific services or types of outages. Include needed SMEs and stakeholder groups.
Major incident rapid response
Automatically blast simultaneous notifications to the entire incident response team in real-time during major incident management. This can save up to 30 minutes when there is a major incident.
of all companies indicated they manually communicate with their incident resolvers during a major incident.
Pre-built communication templates
save time and reduce errors.
Major Incident Management Communication Templates
Standardize major incident communication with AlertOps message templates, allow an organization to create pre-defined text for each service. Use different message templates for stakeholders and tech responders.
Major Incident Stakeholder Communication
AlertOps Service Status Pages keep stakeholders updated when there are major incidents. Status pages allow stakeholders to self-subscribe to services they are interested in.
Stakeholder communication is a must
and so is flexibility
CHECKOUT THE OTHER
Enterprise Offerings
Incident Response Automation
Speed up the incident resolution process with automation. Use collaboration to improve work between teams.
On-Call Management
On-call management for enterprises by enabling teams to easily schedule, manage and notify on-call personnel.
Major Incident Management
Speed up the incident resolution process with automation. Use collaboration to improve work between teams.
Open API Integration
AlertOps integrations enable different software applications to work together seamlessly and share data between them.
Event Intelligence
Using advanced alert filtering capabilities, AlertOps helps enterprises identify and prioritize critical incidents quickly.
Analytics and Reporting
Real-time insights into critical incidents and enhanced incident response processes are provided by AlertOps.
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Intelligent Real-Time Facility Management A Global 500 Data Center Company, with over 3,000 employees, operates nearly 300 data centers in 24 countries across 6 continents
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