Stakeholder messaging on chat
Use chat tools like Slack and Microsoft Teams during a major incident to communicate with stakeholders. Create dedicated chat rooms or use designated stakeholder channels.
Reach stakeholders through multiple channels simultaneously, from voice, email and SMS notifications to in-app messages, push notifications or chat.
Stakeholders choose their communication channel
Get the right message out
Save valuable time and ensure consistent messaging during critical incidents. Templates provide a foundation for clear, concise, and well-structured communication, enabling you to focus on resolving the issue at hand while keeping stakeholders informed and engaged.
Communicate with stakeholders using status pages. Stakeholders can subscribe to services of interest. Use AlertOps status pages or 3rd party products.
Self-serve status communication
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The absolute flexibility to mold the product to do anything you need. We are using AO to ingest alerts from data sources that are unable to integrate into our ticketing system. AO allows us to add transformations and manipulate the data and then pass it to our ticketing system and alert the correct team(s). The ability to ingest and process data from basically anything is absolutely unbeatable in any of the other solutions we looked at.Caleb S
"The technicians in the customer support department are extremely knowledgable about the product and very helpful. They were able to tailor exactly to our needs even though we were not using the system the way others do. The app continues to get updates and the GUI is very user-friendly, our team was able to transition over very quickly and successfully!"Meir G
Prior to using AlertOps we were fielding urgent requests through a variety of communication channels. With AlertOps we were able to tailor those communications to each specialist's preferred communication method (text, phone call, email). This cut our issue response time in half and has given leadership confidence that all business critical issues are seen by the right people at the right time.Peter Buzzell
Achieve your dream results with AlertOps at your side. From proof-of-concept to continuous improvement, tap into expert support throughout your journey.