ServiceNow Use Case – Major Incident Management.
Major Incident Notifications How to send major incident notifications to specific groups? With the AlertOps ServiceNow integration, during a major incident, you can automatically send notifications to targeted groups of users (managers, stakeholders, customer service). Each group can have its own unique status update fields, so you can send contextual information with dynamic updates to […]
ServiceNow Use Case – Stakeholder Notifications
Stakeholder Notifications How to automatically send incident updates to stakeholders? With the AlertOps ServiceNow integration, you can automatically send updates to stakeholders. Set each update to use the notification channel you choose (email, voice, SMS, mobile app, and chat). Set triggers to send alerts on any condition, such as SLA breaches, status changes or any […]
ServiceNow Use Case – SLA Management
SLA notification reminders How can I send SLA reminders in ServiceNow with AlertOps ? With the AlertOps ServiceNow integration, send reminders when a response SLA or a resolution SLA has been breached or is approaching the deadline. AlertOps also logs all activities in ServiceNow so you can track everything in one place. Automatically escalate to a level 2 or level 3 team. […]
ServiceNow Use Case – Escalations
On-Call Escalations How to On-call scheduling escalation levels? With the AlertOps ServiceNow integration, you can use automatic escalations for on-call schedules and create custom escalations. Automatically escalate to a level 2 or level 3 team and notify management and stakeholders. Set each escalation to use the notification channel you choose (email, voice, SMS, mobile app, […]
