Why Your Business Needs Incident Monitoring Integrations
For those who want to get the most out of an incident monitoring system, integrations are key. With the right integrations, business users can connect an incident tracking system with chat software, service desk apps and other everyday tools. As a result, business users can deploy incident monitoring system integrations to boost productivity and efficiency. […]
AlertOps Integrates With Microsoft Azure and Improves Your Cloud Service Monitoring and Incident Response
Microsoft Azure provides configurable and scalable cloud-based services on one of the world’s most popular cloud computing platforms. Status monitoring and basic alerts are part of the standard Azure service offering, but they’re only designed to let you know when Azure services are down or if there’s a performance issue. AlertOps picks up where the […]
AlertOps Integrates With Pingdom and Makes Your Incident Response Faster and Incident Management Easier
Pingdom is a smart website performance monitor that tracks both website uptime and performance so companies can keep their website running and running smoothly. Pingdom also checks to ensure that websites are working as intended. Pingdom provides an intuitive dashboard where reports are displayed and generates alerts when there is a problem. However, Pingdom is designed […]
How to Keep Key Stakeholders Up to Date During a HIPAA Data Breach
HIPAA Breach Notification Rule compliance is a must for hospitals and other healthcare organizations. Yet failure to notify key stakeholders about a HIPAA data breach remains a major problem for many healthcare organizations across the United States. Ultimately, healthcare organizations must allocate time and resources to identify and stop data breaches. In the unfortunate event […]
How to Notify Your Strategic Partners About a Critical Outage
Perhaps a good way to look at alert monitoring system workflows is like escalations on steroids. To understand why, let’s take a look at workflows and their importance to keep strategic partners up to date during a critical outage. What is an Alert Notification System Workflow? Incident management often involves several workflows for a single incident. […]
Incident Response Communication – Improve Efficiency (in 2025)
Major incidents often cause mass confusion making it difficult to figure out how to effectively notify your customers. Having a successful incident response communication plan during an incident actively demonstrates to your customers that you are aware of the situation and actively working to resolve it, resulting in a better customer experience. Notify your customers […]
Should each customer have its own service level agreement?
Let’s face it! It’s a fact that each of your customers wants to know that their support requests are being met on time, every time. A service level agreement (SLA) allows you to do just that AlertOps’ SLA policy will allow you to set new standards, by creating service level agreement (SLA) policies for tickets […]
In the Event of a Data Breach, What Do You Tell Your Customers?
With the current announcements of personal information data breaches, it seems to be happening quite frequently. Some of the most-known data breaches of personal information are: Anthem, Ashley Madison, Ebay, JP Morgan Chase, Sony Pictures Entertainment, and Tricare. The most recent announcement came from Verizon Enterprise Solutions data breach, their massive data breach affected more […]
AlertOps Paging for Enterprise
A typical alert management system enables enterprises to deliver notifications to incident management teams – and that’s all. But what happens if multiple teams need to engage with one another to troubleshoot a major incident? In this instance, it may be impossible for an enterprise to use its alert tracking system to notify the right […]
Incident Communication Tips: How to Keep Your Business Partners Up to Date
If a major incident occurs, should an enterprise notify its business partners? Absolutely! Business partners are crucial to an enterprise’s success. Without effective incident communication, an enterprise puts its business partnerships in jeopardy. Every second counts during an incident for both an enterprise and its business partners. Rather than waste time and resources, an enterprise […]
