Why SLA-Based Incident Management Is Crucial for Today’s Businesses?
What is an SLA? A service-level agreement (SLA) defines the level of service a company is required to provide to a customer. It accounts for reliability, responsiveness and other service-level metrics. If a company fails to meet the terms defined in an SLA, it risks brand reputation damage and revenue losses. Worst of all, a […]
Why You Need to Meet SLA Targets Immediately
A service-level agreement (SLA) defines the service parameters a company is required to provide to a customer. If a business cannot meet an SLA target, the consequences could be severe for both the company and its customer. SLAs account for reliability, responsiveness and other service-level metrics. Thus, if a company cannot meet an SLA target, […]
Identify the Right Person to Handle an Incident Instantly
Is your team struggling to reach the right person to handle an incident? With the right alert monitoring system at your disposal, you can notify the right person to handle an incident, at the right time, every time. An alert tracking system connects your monitoring tools, service desk app and chat tools to automate incident […]
7 Questions to Consider Before Implementing an Incident Management System
Effective incident management is critical. In fact, the right incident management system can help your business maintain consistent service levels, reduce its operating costs and improve its customer satisfaction levels. Perhaps best of all, having the ability to stop critical incidents or limit their impact may help your company stay ahead of its rivals. If […]
Top 10 Reasons AlertOps is Better Than PagerDuty: #10
When it comes to alert management, “noise” sometimes can be problematic. For example, consider what could happen if an incident management team receives thousands of urgent alerts, despite the fact that only a handful of these notifications are mission-critical. In this scenario, an incident management team likely will be overwhelmed by the sheer volume of […]
Top 10 Reasons AlertOps is Better Than PagerDuty: #9
Today’s IT operations monitoring and incident management systems must communicate with one another. Yet integrating an IT operations monitoring system with an incident management system may be difficult. For instance, consider what could happen if an organization upgrades its IT operations monitoring system. This upgrade may make it easier than ever before for an IT […]
Top 10 Reasons AlertOps is Better Than PagerDuty: #8
Workflows are triggers to actions, and as such, play key roles in incident management. In fact, workflows may be used for any of the following reasons: Expand on alert management. Notify team members or managers when no one has taken an assignment or when an incident is running up against a service-level agreement (SLA). Create […]
Top 10 Reasons AlertOps is Better Than PagerDuty: #7
How quickly can your incident management team address a network outage, system failure or other incidents? Oftentimes, the time it takes to identify and address an incident varies based on which team members are involved and how soon they learn about an incident. It also may depend on the incident management and alert escalation software […]
Top 10 Reasons AlertOps is Better Than PagerDuty: #6
Even a minor incident can quickly become mission-critical. If the effects of a critical incident linger, they may cause long-lasting damage to a company, its brand reputation and its revenues. As such, the mean time to resolution (MTTR) is a key metric for companies that want to reduce or eliminate critical incidents. MTTR refers to the average […]
Top 10 Reasons AlertOps is Better Than PagerDuty: #5
Incident management and alert escalation software with automatic paging frequently helps IT teams speed up incident resolution. But automatic paging is not the end-all, be-all for IT teams. To understand why this is the case, let’s consider what might happen if IT teams across all business departments need to work together to troubleshoot a major incident. Oftentimes, IT teams use conference calls to troubleshoot critical incidents. Although automatic paging will make it […]
