What Is Blameless Post-Mortem?
A post-mortem emphasizes collaboration and learning above all else. When something goes wrong, a post-mortem requires an in-depth analysis of software engineering processes over people. Additionally, participants use it as a learning experience and share information to prevent the same mistake from happening again. Let’s face it – most software engineers are familiar with failure. […]
Rest Easy Relying on Your APIs With AlertOps and Runscope Integration
Runscope delivers thorough API monitoring so you know when an API is down or underperforming before it affects your customers. Runscope minimizes downtime, reduces support ticket volume, and gives you lower time-to-resolution. Runscope uses data validation to verify that your APIs are returning correct data and live traffic alerts let your team know as soon […]
Prebuilt Integration of AlertOps and Spiceworks Helps IT Professionals Master Their Craft
Spiceworks is a comprehensive suite of IT management tools that gives IT professionals a fully loaded helpdesk to manage user requests. On the backend, Spiceworks delivers complete device inventory and tracking, configurable reporting, and software tracking. Then, to keep tabs on your networks. Spiceworks is a complete network monitor that tracks the status of servers, […]
Choose an Alert Monitoring System with Manual Paging Capabilities
Every second counts, particularly for a business operating in today’s highly competitive global marketplace. In a recent survey of more than 800 organizations, research and consulting firm Information Technology Intelligence Consulting (ITIC) found 98 percent of enterprises with more than 1,000 employees said a single hour of downtime per year cost over $100,000. Meanwhile, 81 […]
Flexible Team Management Capabilities Help You Resolve Incidents Faster
Team management is key, particularly when it comes to incident management. To better understand why this is the case, let’s consider the differences between a proactive and reactive incident management team. Whereas a proactive incident management team takes steps to identify problems before they escalate, a reactive team maintains a wait-and-see approach. As such, a […]
Why Are Incident Management Workflows Critical for Your Business?
Each incident involves a series of workflows, i.e. triggers to action that expand on alert management. Workflows often are triggered by a change in status or the passage of a specific amount of time. With the right workflows in place, incident management team members can stay up to date about incidents until they are fully […]
Prebuilt AlertOps and New Relic Integration Improves Your Software Performance Monitoring
New Relic is a popular performance monitoring tool that tracks almost any performance metric you could want. New Relic visualizes all your data in a centralized dashboard so you can quickly identify where the performance issues are. But, New Relic is a monitoring tool, not an incident management system. AlertOps integrates with New Relic to […]
AlertOps Improves Team Coordination and Communication with Three-Way Slack Integration
Slack is a communication platform that helps teams communicate and collaborate. Each topic, project, team, or anything else you need gets its own conversation in Slack. Alertops and slack integration keep information organized and flowing within your teams. But Slack only works with the information you feed it. AlertOps automates the process of getting alerts […]
Tips for Enterprises: Take a Team-First Approach to Incident Management
A typical enterprise is responsible for managing thousands of end users across hundreds of teams. Thus, administrative headaches are common for enterprise support teams. And if these teams cannot get the right messages, to the right stakeholders, at the right time, every time, the consequences could be severe. For example, let’s consider what may happen […]
AlertOps Improves Team Communication with Prebuilt Stride (HipChat) Integration
Stride (formerly HipChat) is a cloud-based communication tool that helps teams communicate more effectively and stay active in solving problems and resolving incidents. Stride is incredible for spreading information around your teams. But, Stride needs a way to collect information from monitoring tools in order for your teams to pass it around and use the […]
