Why Are Incident Management Workflows Critical for Your Business?
Each incident involves a series of workflows, i.e. triggers to action that expand on alert management. Workflows often are triggered by a change in status or the passage of a specific amount of time. With the right workflows in place, incident management team members can stay up to date about incidents until they are fully […]
Prebuilt AlertOps and New Relic Integration Improves Your Software Performance Monitoring
New Relic is a popular performance monitoring tool that tracks almost any performance metric you could want. New Relic visualizes all your data in a centralized dashboard so you can quickly identify where the performance issues are. But, New Relic is a monitoring tool, not an incident management system. AlertOps integrates with New Relic to […]
AlertOps Improves Team Coordination and Communication with Three-Way Slack Integration
Slack is a communication platform that helps teams communicate and collaborate. Each topic, project, team, or anything else you need gets its own conversation in Slack. Alertops and slack integration keep information organized and flowing within your teams. But Slack only works with the information you feed it. AlertOps automates the process of getting alerts […]
Tips for Enterprises: Take a Team-First Approach to Incident Management
A typical enterprise is responsible for managing thousands of end users across hundreds of teams. Thus, administrative headaches are common for enterprise support teams. And if these teams cannot get the right messages, to the right stakeholders, at the right time, every time, the consequences could be severe. For example, let’s consider what may happen […]
AlertOps Improves Team Communication with Prebuilt Stride (HipChat) Integration
Stride (formerly HipChat) is a cloud-based communication tool that helps teams communicate more effectively and stay active in solving problems and resolving incidents. Stride is incredible for spreading information around your teams. But, Stride needs a way to collect information from monitoring tools in order for your teams to pass it around and use the […]
AlertOps and Amazon CloudWatch Integration Improves AWS Cloud Service Monitoring
Amazon CloudWatch is a very capable cloud monitoring service that collects data and tracks metrics for resource utilization, application performance, and operational health. Amazon CloudWatch is a very capable tool that helps AWS users optimize their cloud computing resources. But it is only a monitoring tool. AlertOps expands CloudWatch’s utility with incident communication capabilities. It does […]
AlertOps and Jira Integration Empowers Agile Development Teams With Better Communication
Jira is a software development tool that enables agile development teams to visualize and streamline their development pipeline and ship more software. Jira helps teams communicate and collaborate. But Jira is focused on helping teams create software faster. It’s not designed as a comprehensive communication tool. AlertOps helps you get more from Jira by automatically […]
Get a Two-Way Integration Between AlertOps and ServiceNow Without Writing a Single Line of Code
ServiceNow is a responsive cloud services platform for enterprise level businesses, complete with a suite of monitoring and reporting tools. This means that tech teams need incident communication tools that both receive alerts from ServiceNow and send alerts to help manage the ServiceNow incident management system. AlertOps provides both inbound and outbound communication with the […]
AlertOps Service Management for Enterprise
Enterprise service management and escalations are not identical. Service management refers to the policies, processes and procedures an enterprise uses to manage incidents from start to finish. Comparatively, escalations represent a service management component. They are used to notify managers and other high-ranking professionals who may be needed to help an incident management team resolve […]
How to Notify Your Customers After a Data Breach
Has your organization been targeted for consumers’ personal information during a data breach? If so, you are not alone. eBay, JP Morgan Chase and many other globally recognized brands have suffered data breaches over the years. Yet some of the brands failed to plan ahead and did not know how to response following these incidents. Costs […]
