- Integrations
Integrate with your favorite tools
Easily connect with monitoring, ITSM and ChatOps tools to identify, prioritize and resolve incidents. And use our no-code, Open API to seamlessly enrich your alerts and automate workflows.
Notify All Team members at once to allow the first person to answer the calls, or ring through them in a desired order.
Generate rich notifications with direct access to any Voicemail left as well as generate tickets in your PSA / Service Desk Tool.
Easily track timestamps, answered, or missed status, and durations of your Customer Calls
A routing phone number will be given to your team by AlertOps. Callers are asked to choose a phone number by dialing the routing number. They are linked to a team by this number, which is connected to the chosen number.
As soon as an incoming call is received at your routing phone number, AlertOps will promptly notify all pertinent members of your on-call team.
AlertOps raises the call to the next person available the moment a team member does not reply. Callers will be able to leave a message and AlertOps will start a notification and escalation mechanism if there is no response, ensuring that the call is returned.
Review which calls were answered or missed as well as notify and escalate on any incoming or missed calls!
Different escalation paths as well as send stakeholder notifications and updates as SLAs are approaching or being breached.
Notify on-call or scheduled technicians upon updates to customer generated tickets.
AlertOps can capture virtually any data sent to the system via E-mail or REST API. In addition to capturing the data.
Users can Kick off, process, and respond to incidents from any tool whether it’s a mobile app, web application, chat tool
Tickets left unattended after a certain period of time during the business day kickoff custom notification rules
Update virtually any field in the ticket using custom actions to ConnectWise Manage. Ie. Update Priorities, Assignment, etc
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