- Integrations
Integrate with your favorite tools
Easily connect with monitoring, ITSM and ChatOps tools to identify, prioritize and resolve incidents. And use our no-code, Open API to seamlessly enrich your alerts and automate workflows.
In the MSP business, noise reduction has long been a hot topic of discussion. MSPs have been attempting to quiet the din for a while, but every time they have done so, visibility has suffered. 82% of IT help desk tickets, according to 2018 research, are not actionable.
That is a significant sum. Imagine having to sift through thousands of unneeded alerts and tickets to identify the few issue notifications that are truly critical.
When you know that all notifications within a specific timeframe will be connected and suppressed, automatically grouping alerts is advantageous. Non-critical occurrences, on the other hand, should only be received during business hours.
Make sure that the formatting makes crucial information easily recognized and explicit.
Ensure that the information communicated is the information required for reaction.
Do not burden the CX team with technical details about a server outage; simply inform them of the situation and how it may be resolved.
With enhanced granularity and flexibility, large events may be resolved quickly. With carefully calibrated choices and improved capabilities, reducing Mean Time to Repair (MTTR). For instance, when an event happens, immediately establish a ServiceNow ticket, start a Slack channel, update your Status Page, and alert the appropriate teams based on the incident classification.
Customers today anticipate and demand rapid response when the services on which they rely are disrupted. This is where AlertOps comes in, by providing speedy and automatic escalation processes, as well as bidirectional communications to immediately organize and trigger the appropriate response.
By integrating AlertOps and your ITSM systems in both directions, you can orchestrate and automate the lifetime of your tickets.
Additionally, the platform can mobilize a war room and automatically coordinate resolvers for large incidents through online CD-Collaboration, toolchain automation, conference bridge, chat, or API.
With quicker, cross-organizational alignment among response teams, you can fully leverage AlertOps technology to increase loyalty, boost NPS/CSAT ratings, and achieve customer SLAs.
Review which calls were answered or missed as well as notify and escalate on any incoming or missed calls!
Different escalation paths as well as send stakeholder notifications and updates as SLAs are approaching or being breached.
Notify on-call or scheduled technicians upon updates to customer generated tickets.
AlertOps can capture virtually any data sent to the system via E-mail or REST API. In addition to capturing the data.
Users can Kick off, process, and respond to incidents from any tool whether it’s a mobile app, web application, chat tool
Tickets left unattended after a certain period of time during the business day kickoff custom notification rules
Update virtually any field in the ticket using custom actions to ConnectWise Manage. Ie. Update Priorities, Assignment, etc
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