Never Miss Anything Important... Like Ever.
Alert Management made simple for MSPs
Integrate all of your tools, set your on-call schedules, and let AlertOps take care of the rest. No more missed alerts and no more noise.
Use Right Out Of The Box Or Customize It Your Way
- Over 200 integrations
- Al-based noise reduction
- Default on-call schedules
- Phone, SMS, and in-app alerts
- Pre-built and custom escalation rules
- Live Call Routing
We Integrate With Everything. Seriously... Everything!
AlertOps provides over 200+ pre-built integrations from popular monitoring and ticketing tools, O365, Slack, and more! Plus, custom integrations for your in-house apps. You name it, we’ll integrate with it.
Built For MSPs. Powerful Enough To Fit Any Size Business Or Enterprise
Protect your customer relationships with SLA-based alerts that automatically escalate before an SLA is breached. Route live customer calls to the correct on-call person and escalate to the next person if the call is not answered. AlertOps’ workflows and escalations framework was built and tested by MSPs and Enterprises alike.
Smart and Fast Incident Response
Keep Track Of
Everything
Post-mortem reports that you can export for your stakeholders and customers
Customizable Dashboards that show you what’s going on for actionable insights
Checkout The Other MSP Features
Generic On-Call Alerting
Review which calls were answered or missed as well as notify and escalate on any incoming or missed calls!
SLA-Based Alerting
Different escalation paths as well as send stakeholder notifications and updates as SLAs are approaching or being breached.
Live-Call Routing (IVR)
Alert / Ticket Noise Reduction
Customer Updated Tickets
Notify on-call or scheduled technicians upon updates to customer generated tickets.
Open Inbound And Outbound API
AlertOps can capture virtually any data sent to the system via E-mail or REST API. In addition to capturing the data.
Major Incident / Manual Alerting
Users can Kick off, process, and respond to incidents from any tool whether it’s a mobile app, web application, chat tool
Business Hours Alerting
Tickets left unattended after a certain period of time during the business day kickoff custom notification rules
Mobile Response
Update virtually any field in the ticket using custom actions to ConnectWise Manage. Ie. Update Priorities, Assignment, etc
