- Integrations
Integrate with your favorite tools
Easily connect with monitoring, ITSM and ChatOps tools to identify, prioritize and resolve incidents. And use our no-code, Open API to seamlessly enrich your alerts and automate workflows.
MSPs rely on AlertOps to enable multi-channel alerts
(E-mail, SMS, Push Notifications) to their On-Call Technicians as tickets arrive after business hours. If a technician does not respond to an alert within a predetermined amount of time, On-call alerting process can also be automatically escalated to a manager at the service desk.
Without dependable incident escalation, events may be completely unreported until business-critical services start to fail, thereby affecting the bottom line. When issues happen, automatic escalations make sure that the appropriate teams and stakeholders are aware of the problem.
To personalize your escalation routes, use AlertOps. In your ITSM tools, you may set notification intervals, escalate between teams, route depending on the time of day and the source data, and even automatically create tickets.
Minimizing false positives by the classification of warnings according to the root cause, source system, messaging, thresholds, etc. This distinguishes useful warnings from the rest.
Reducing the number of relevant warnings to prevent alert fatigue.
Creating detailed warnings that enable the on-call technicians to use the information captured in runbooks to make informed judgments.
Assessing the severity and priority of an alert and establishing systems accordingly. Low-urgency alarms might be delayed until the next day, giving on-call workers much-needed rest.
Review which calls were answered or missed as well as notify and escalate on any incoming or missed calls!
Different escalation paths as well as send stakeholder notifications and updates as SLAs are approaching or being breached.
Notify on-call or scheduled technicians upon updates to customer generated tickets.
AlertOps can capture virtually any data sent to the system via E-mail or REST API. In addition to capturing the data.
Users can Kick off, process, and respond to incidents from any tool whether it’s a mobile app, web application, chat tool
Tickets left unattended after a certain period of time during the business day kickoff custom notification rules
Update virtually any field in the ticket using custom actions to ConnectWise Manage. Ie. Update Priorities, Assignment, etc
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