AlertOps workflows enable the team to trigger automated actions to resolve incidents and promptly notify stakeholders and technicians based on your escalation rules for each client. Minimize resolution times by automatic actions based on your escalation rules.
AlertOps helps organizations maximize the productivity of their service desk by providing widespread visibility. Although tools such as Connectwise provides Audit Trail, they still do not provide any mechanisms to track notification and responses. AlertOps also enables team members to add notes to a ticket with information about alerts and their responses. This ensures swift resolution and prevents SLA breaches.
Communication Audit Trail also improves accountability and ownership among team members. Each alert and action taken can be tracked and recorded, analyzing which would provide insights into the vulnerabilities in the system.
Review which calls were answered or missed as well as notify and escalate on any incoming or missed calls!
Different escalation paths as well as send stakeholder notifications and updates as SLAs are approaching or being breached.
Notify on-call or scheduled technicians upon updates to customer generated tickets.
AlertOps can capture virtually any data sent to the system via E-mail or REST API. In addition to capturing the data.
Users can Kick off, process, and respond to incidents from any tool whether it’s a mobile app, web application, chat tool
Tickets left unattended after a certain period of time during the business day kickoff custom notification rules
Update virtually any field in the ticket using custom actions to ConnectWise Manage. Ie. Update Priorities, Assignment, etc
