AlertOps helps organizations maximize the productivity of their service desk by providing widespread visibility. Although tools such as Connectwise provides Audit Trail, they still do not provide any mechanisms to track notification and responses. AlertOps also enables team members to add notes to a ticket with information about alerts and their responses. This ensures swift resolution and prevents SLA breaches.

Communication Audit Trail also improves accountability and ownership among team members. Each alert and action taken can be tracked and recorded, analyzing which would provide insights into the vulnerabilities in the system.