- Integrations
Integrate with your favorite tools
Easily connect with monitoring, ITSM and ChatOps tools to identify, prioritize and resolve incidents. And use our no-code, Open API to seamlessly enrich your alerts and automate workflows.
In today’s fast-paced world, incidents can occur anytime, anywhere. Whether you’re in the office or on the go, stay connected and ensure quick incident resolution with the AlertOps mobile response solution. Stay informed, maintain SLAs, and manage incident timelines effortlessly, even when you’re away from your desk.
Speed is everything when it comes to incident management for MSPs. Incidents need to be resolved as quickly as possible to ensure customer satisfaction.
Reaching for the computer can cost critical time in some cases. These delays could even result in breached SLAs, which must be avoided at all costs. Leverage the AlertOps mobile application and assign or escalate alerts, or even trigger workflows using mobile response.
Ensure swift resolution of incidents no matter where you are with the AlertOps mobile application. The power is in your hand.
In order to resolve incidents quickly and efficiently, the incident response team must have all the critical information they need as fast as possible. Notify your team in real time and add updates to existing threads to keep everyone informed effortlessly.
Choose from a wide set of choices such as SMS, voice, and push notifications to alert the ones who need to be alerted. Keep track of all the alert details, messages, and actions, even when you are far away from the desk.
Incidents happen at unexpected and sometimes inconvenient hours. Having real-time access to schedule and group information is key to finding out who is on-call and notifying them with the necessary information.
Further, dynamic grouping in AlertOps lets you create different response teams for different scenarios and notify them as fast as possible. With our new mobile application, you can now set out-of-office schedules from your phone. Notify everyone about your schedule with the person covering it in real-time.
Review which calls were answered or missed as well as notify and escalate on any incoming or missed calls!
Different escalation paths as well as send stakeholder notifications and updates as SLAs are approaching or being breached.
Notify on-call or scheduled technicians upon updates to customer generated tickets.
AlertOps can capture virtually any data sent to the system via E-mail or REST API. In addition to capturing the data.
Users can Kick off, process, and respond to incidents from any tool whether it’s a mobile app, web application, chat tool
Tickets left unattended after a certain period of time during the business day kickoff custom notification rules
Update virtually any field in the ticket using custom actions to ConnectWise Manage. Ie. Update Priorities, Assignment, etc
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