Automatic Escalations
Automatic Escalations Within Groups
Without reliable incident escalation, incidents might go totally unnoticed until business-critical services begin to fail, impacting the top-line. Automatic escalations ensure that the right teams and stakeholders have situational visibility when incidents occur.
With AlertOps you can easily organize your team members into incident response groups, that reflect your org-structure. Create on-call schedules with one or more primary on-call team members and implement redundancy with secondary on-call team members. Plus, AlertOps allows you to set logic for automatic retries and escalations to ping your team members until the alert is assigned or closed.
Automatic Escalations to Managers
AlertOps workflows can automatically escalate alerts to a manager after a set period, while simultaneously alerting on-call technical staff members. AlertOps can also alert other internal stakeholders (Directors, VPs, C-levels, Public Relations) with unique and actionable messages when an incident SLA threshold is reached.
Custom Escalations for Each Team
Custom Escalations
For example, notify the primary on-call team as many times and at any interval you want before escalating to the next team or alerting management. That might be 5 times at 30-minute intervals, or 30 times at 5-minute intervals. It’s your call.
On-call notifications will run concurrently as the incident is escalated to the next level.
Explore Other Features
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Heartbeat Monitoring The heartbeat monitoring system in AlertOps notifies you when your monitoring system stops sending alerts, in real-time. Start your 14-day
Manual Alerting Send alerts to multiple teams instantly or as needed using templates, or open tickets yourself with manual alerting. Start your
Workflows AlertOps’ workflows automate system integrations, streamline your incident response, and enable you to better communicate with stakeholders. Start your 14-day trial
Enterprise Reporting Enterprise Reporting grows companies business performance by continuously monitoring KPI’s and AlertOps Smart Dashboard makes the work of key decision
Real-Time Collaboration During Incident Management Real-Time Collaboration is extremely important while resolving an incident. AlertOps helps resolve incidents faster by getting the
Mobile Incident Management with AlertOps AlertOps’ mobile app for Android and iOS puts the solution for Major Incident Management, IT Alerting, and
Extendable Incident Management: effortless integrations Extendable incident management in AlertOps effortlessly extends your incident management platform and connects your monitoring and help
Rich Alerting Be constantly updated about your incidents Rich alerting in AlertOps lets you be prepared for the unexpected by giving you
Enterprise Platform AlertOps enterprise platform is built on the highly secure Microsoft Azure cloud infrastructure, and supported by an enterprise grade software
Enterprise Team Management Using Enterprise Team Management manage thousands of users across hundreds of teams. Resolve complex incidents faster with AlertOps team
Alert Aggregation AlertOps’ Alert Aggregation allows you to connect your monitoring tools and get a view of all your incident data with
Role-Based Security Assign users to specific security roles as needed with AlertOps’ role-based security. Give team members the access and incident data
Live Call Routing Call routing in AlertOps route inbound calls in real-time so that callers never hit a dead end. With AlertOps,
Integrate With Tools Create custom two-way integrations and workflows and get the most from your monitoring stack. AlertOps’ no-code inbound APIs and
Flexible On-Call Schedules Flexible On-Call Schedules allow your organization to get the right people notified at the right time. This ensures lightning
