Enterprise Reporting
Enterprise Reporting grows companies business performance by continuously monitoring KPI’s and AlertOps Smart Dashboard makes the work of key decision makers easier
Enterprise Reporting and AlertOps Dashboard
Enterprise reporting and dashboards in AlertOps allow you to track team and firm-level performance. Increased visibility and accountability help you drill down and see post-mortem alerts and track SLA compliance.
A typical enterprise is responsible for managing thousands of end-users across hundreds of teams. Thus, administrative headaches are common for enterprise support teams. It's also critical to get the correct messages to the right stakeholder at the right time.
Enterprise reporting is the process of creating and distributing reports about a company's performance to key decision-makers. The report may include data on metrics on key performance indicators or information curated for day-to-day activities.
mproving your incident management performance requires detailed after-action reports for each incident. AlertOps provides all the data you need to refine your process and reduce your time to resolution. Our alert tracking system records a detailed incident timeline for every incident.
The incident record details who was notified, when they were notified, and how they were notified. Every acknowledgement, assignment, and escalation comes with a play-by-play incident review.
Organize reports for weekly, monthly, quarterly, or yearly analysis. View and track SLAs, average resolution times, SLA violations, and more. Use AlertOps reports to dig into the gritty details of each performance metric for detailed analysis and process refinement.
Performance reports should do more than just show you what happened. The data analysis needs to offer actionable insight. AlertOps response and acknowledgment tracking provide and extract data. It also generates interactive reports with data visualizations to assist you in making better data-driven IT operations decisions.
Track the status of open and closed notifications. Compare user and group performance with other users and groups or against the mean. To optimize your IT operations, extract business intelligence data from your AlertOps database.
AlertOps tracks audit trails left by key events and statuses so you can find out what’s working and what’s not.
Monitor service levels and keep track of all metrics that prove SLA compliance. All this ensures that every notification is received while providing you all the necessary information about their response.
AlertOps gives you visibility into all the factors that affect your Mean Time to Acknowledge (MTTA) and Mean Time to Resolution (MTTR). Use our tracking data to streamline your incident management workflows and enhance your automated alert system. AlertOps enables you to consolidate, prioritize, communicate, and track system notifications, ultimately reducing your MTTR.
When data is presented in a visual format, it is easier to work with. AlertOps dashboards provide a centralized location for you to get visualized insights from all our data sources. View open and recent activity from the main dashboard for day-to-day activities. The users can view and analyze all the relevant alerts and make quick decisions based on this using the main dashboard.
Alert details include real-time activity tracking reports by email, SMS, push notifications, phone calls. And the AlertOps mobile app, allowing you to trace the chain of acknowledgments and assignments. These reporting solutions track every interaction, so you can document KPIs and adhere to SLAs.
Your incident alert data needs to be sharable to be usable. AlertOps enables you to distribute alert data so you can collaboratively analyze your data. Pull data from your incident database, and export it to Excel documents. Share SLA performance reports with information about the time, the number of assignments per user, and alert status distribution.
Using enterprise reporting tools your team may do a full performance study, and your technical or business users can develop solutions.
Explore Other Features
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Heartbeat Monitoring The heartbeat monitoring system in AlertOps notifies you when your monitoring system stops sending alerts, in real-time. Start your 14-day
Manual Alerting Send alerts to multiple teams instantly or as needed using templates, or open tickets yourself with manual alerting. Start your
Workflows AlertOps’ workflows automate system integrations, streamline your incident response, and enable you to better communicate with stakeholders. Start your 14-day trial
Real-Time Collaboration During Incident Management Real-Time Collaboration is extremely important while resolving an incident. AlertOps helps resolve incidents faster by getting the
Mobile Incident Management with AlertOps AlertOps’ mobile app for Android and iOS puts the solution for Major Incident Management, IT Alerting, and
Extendable Incident Management: effortless integrations Extendable incident management in AlertOps effortlessly extends your incident management platform and connects your monitoring and help
Rich Alerting Be constantly updated about your incidents Rich alerting in AlertOps lets you be prepared for the unexpected by giving you
Automatic Escalations AlertOps has your back with automatic escalations. Quickly set up escalation groups and add on-call schedules. We take care of
Enterprise Platform AlertOps enterprise platform is built on the highly secure Microsoft Azure cloud infrastructure, and supported by an enterprise grade software
Enterprise Team Management Using Enterprise Team Management manage thousands of users across hundreds of teams. Resolve complex incidents faster with AlertOps team
Alert Aggregation AlertOps’ Alert Aggregation allows you to connect your monitoring tools and get a view of all your incident data with
Role-Based Security Assign users to specific security roles as needed with AlertOps’ role-based security. Give team members the access and incident data
Live Call Routing Call routing in AlertOps route inbound calls in real-time so that callers never hit a dead end. With AlertOps,
Integrate With Tools Create custom two-way integrations and workflows and get the most from your monitoring stack. AlertOps’ no-code inbound APIs and
Flexible On-Call Schedules Flexible On-Call Schedules allow your organization to get the right people notified at the right time. This ensures lightning
