Workflows
Workflows that can be customized
Your incident management system can get complicated, especially if you use a lot of tools. Simplify your incident response with custom AlertOps workflows that automate system integrations. Automate call-backs to your ticketing software, forward flows to open and close tickets, and other integrated operations. Also, create workflows to notify stakeholders based on incident severity.
Sometimes you must notify key stakeholders that are outside your incident response team. Customers, regulatory agencies, and even CEOs need to know about major incidents. AlertOps workflows automate stakeholder notification, so you know the message will go out on time, every time. Then, keep everyone in the loop with regular status updates and closure alerts.
The incident record details who was notified, when they were notified, and how they were notified. Every acknowledgement, assignment, and escalation comes with a play-by-play incident review.
Organize reports for weekly, monthly, quarterly, or yearly analysis. View and track SLAs, average resolution times, SLA violations, and more. Use AlertOps reports to dig into the gritty details of each performance metric for detailed analysis and process refinement.
Maintaining SLA compliance can be tough. AlertOps workflows help you keep everything within specs. Use workflows to manage your SLAs and send regular reminders to incident owners.
Reminders can be sent based on SLA deadlines, and workflows can use notifications to trigger other systems. Automatically trigger other workflows, such as change control processes, for resolving major incidents.<br><br>
Explore Other Features
Make AlertOps work for you. Keep your business humming
Heartbeat Monitoring The heartbeat monitoring system in AlertOps notifies you when your monitoring system stops sending alerts, in real-time. Start your 14-day
Manual Alerting Send alerts to multiple teams instantly or as needed using templates, or open tickets yourself with manual alerting. Start your
Enterprise Reporting Enterprise Reporting grows companies business performance by continuously monitoring KPI’s and AlertOps Smart Dashboard makes the work of key decision
Real-Time Collaboration During Incident Management Real-Time Collaboration is extremely important while resolving an incident. AlertOps helps resolve incidents faster by getting the
Mobile Incident Management with AlertOps AlertOps’ mobile app for Android and iOS puts the solution for Major Incident Management, IT Alerting, and
Extendable Incident Management: effortless integrations Extendable incident management in AlertOps effortlessly extends your incident management platform and connects your monitoring and help
Rich Alerting Be constantly updated about your incidents Rich alerting in AlertOps lets you be prepared for the unexpected by giving you
Automatic Escalations AlertOps has your back with automatic escalations. Quickly set up escalation groups and add on-call schedules. We take care of
Enterprise Platform AlertOps enterprise platform is built on the highly secure Microsoft Azure cloud infrastructure, and supported by an enterprise grade software
Enterprise Team Management Using Enterprise Team Management manage thousands of users across hundreds of teams. Resolve complex incidents faster with AlertOps team
Alert Aggregation AlertOps’ Alert Aggregation allows you to connect your monitoring tools and get a view of all your incident data with
Role-Based Security Assign users to specific security roles as needed with AlertOps’ role-based security. Give team members the access and incident data
Live Call Routing Call routing in AlertOps route inbound calls in real-time so that callers never hit a dead end. With AlertOps,
Integrate With Tools Create custom two-way integrations and workflows and get the most from your monitoring stack. AlertOps’ no-code inbound APIs and
Flexible On-Call Schedules Flexible On-Call Schedules allow your organization to get the right people notified at the right time. This ensures lightning
