Keep business IT services up and running. Automatically notify clients and stakeholders with tailored messages
Service management encompasses the people, processes and systems that keep business IT services up and running – and communicating effectively, when outages happen
Digital transformation has created demand for moredigital products and services the world over. Keeping these services up and running, and minimizing downtime when there are outages is critical to protecting customer experiences.
Business reliance on, and expansion of these services increases the risk of outages across the enterprise, while increasing the direct impact to top-line revenue for every minute these services are down.
Each business service can require a specific and unique service level agreement (SLA) requiring a specific workflow and notification process.
Support teams work across a range of severity and priority levels, ITSM teams need to pay close attention to SLAs for critical business services to prevent SLA breaches.
Multiple alerts for the same problem might be distributed to different people, wasting time and resources. Alerts sent to the wrong person can cause valuable time to be wasted, when the right person has not been identified.
WithAlertOps you can create custom SLA-based Workflows to send reminders when an incident is nearing an SLA deadline. You can also automate incident management based on rules, such as severity (P1,P2,P3,P4) and Business Services. Finally, you can easily manage outage communication using Incident Response Templates that feature custom messaging for tech responders, stakeholders and customers, each based on their role.
Resolve Major Incidents at Light-speed. with Improved Granularity and Flexibility.
Reduce Mean time to Repair (MTTR) – giving you granular options and enhanced capabilities.
For example, when an incident occurs, automatically open a ticket in ServiceNow, create a Slack Channel, update your Status Page, and notify relevant teams team based on the type of incident – simultaneously.
You can also manually page your team, department, or the entire organization with preset templates for critical scenarios – AlertOps does all the heavy lifting (who, what, when, how) for you – simplifying ITSM processes.
Your DevOps team can deploy AlertOps to prioritize critical incidents, communicate and collaborate with other departments and teams in real-time, and accelerate incident response.
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DevOps Turbocharge and automate incident resolution in your CI/CD pipeline with fully enabled toolchains – so you can focus on orchestrating change.
AlertOps Enterprise Platform The AlertOps platform delivers enterprise-level reliability, availability, scalability, extensibility, and security. With our platform, your enterprise can mitigate risk
ALERTOPS DIGITAL TRANSFORMATION AlertOps Digital Transformation drives intelligent, real-time incident response across your enterprise’s distributed teams. With our platform, your teams can
AlertOps No-code AlertOps No-code powers real-time operations without the need for developers or code. Research suggests IT teams spend less than half
AlertOps On-Call Management Alert the right person on the right team with the right message — without delay, so you can focus
AlertOps Intelligent Events Empower your team with digital signals and human response behaviors during an event to generate actionable insights. The AlertOps platform
ALERTOPS MODERN INCIDENT RESPONSE AlertOps powers fast, effective, and modern incident response. AlertOps Modern Incident Response empowers your enterprise to resolve incidents
AlertOps Visibility Single-pane visibility into incident response, escalations, and stakeholder notifications. AlertOps Visibility provides DevOps, ITOps, and other enterprise teams and departments
AlertOps Analytics Deep Insights for digital operations that enables your teams to improve operational efficiency. AlertOps Analytics empowers your enterprise to go beyond
AlertOps for SRE Transforms incident management, response, and remediation for engineers. With our platform, your engineers can monitor and investigate incidents, obtain
AlertOps for SecOps Alert the right person on the right team with the right message without delay, so you can focus on
Major Incident Management Master the Unexpected Major incident management teams respond to unplanned event or downtime and restore it to normal
AlertOps for ITOps Quickly identify an incident, coordinate incident response, and uncover ways to prevent future incidents. The AlertOps platform provides your
AlertOps for DevOps The AlertOps platform provides real-time collaboration and communication, alert escalation, and state-of-the-art incident monitoring capabilities, so your DevOps team
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