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AlertOps for ITOps

Quickly identify an incident, coordinate incident response, and uncover ways to prevent future incidents.

The AlertOps platform provides your ITOps team with the incident response tools it needs to succeed — from any location, at any time. With our platform, ITOps team members can quickly identify an incident, coordinate incident response, and uncover ways to prevent future incidents.

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Automate the Incident Response Cycle

Thanks to AlertOps, ITOps team members can automate tasks with your preferred ChatOps tool — and maximize their time and resources. Also, with our automatic escalations, the right ITOps team members are automatically notified until an alert is assigned or closed.
Automate the Incident Response Cycle
Generate Tickets — Automatically or Manually

Generate Tickets — Automatically or Manually

ITOps team members can deploy AlertOps pre-built integrations for popular network monitoring tools, so tickets are automatically opened and closed based on network status. In addition, ITOps team members can manually open and close AlertOps tickets and notify incident responders and stakeholders as needed.

Optimize Your Incident Management Performance

AlertOps dashboards provide a quick view of incidents across your enterprise. ITOps team members can use our dashboards to see how incidents impact your enterprise, track average incident resolution times, SLA violations, and other relevant data, and organize reports for weekly, monthly, quarterly, and yearly incident analysis.
Optimize Your Incident Management Performance
Eliminate Alert Fatigue

Eliminate Alert Fatigue

AlertOps filters and groups related alerts, ensuring ITOps team members won’t receive multiple alerts for the same problem. Your ITOps team can also customize its AlertOps configuration, so it can focus on what matters most: resolving incidents as quickly and efficiently as possible.

Identify and Address Recurring Incidents

AlertOps provides team- and enterprise-level incident insights. ITOps team members can use our platform to track incidents, review post-mortem alerts, and analyze SLA compliance. That way, your ITOps team can identify incident patterns and trends and find ways to improve average incident resolution times, avoid SLA violations, and more.
Identify and Address Recurring Incidents
Drive Continuous Improvement

Drive Continuous Improvement

AlertOps tracks incident data, including factors that affect your mean time to acknowledge (MTTA) and mean time to resolution (MTTR). With this information, your ITOps team can continuously evaluate its incident management performance, improve its incident management workflows, and lower its MTTA and MTTR.

Add Incident Response to the Tools You Already Use

AlertOps two-way integrations with JIRA, ServiceNow, and other monitoring tools ensure your ITOps team can get the most value out of its monitoring stack. Plus, with the AlertOps Open REST API and Open Email APIs, your ITOps team can integrate our platform into virtually any tool or system.
Add Incident Response to the Tools You Already Use
Resolve Incidents Before It's Too Late

Resolve Incidents Before It’s Too Late

AlertOps promotes real-time collaboration via Slack and Microsoft Teams, enabling ITOps team members to keep in contact with one another throughout an incident. Our platform also integrates into your monitoring stack, chat tools, and help desk, so your ITOps team can consolidate alerts and speed up incident response.

Learn More About AlertOps for DevOps

Your DevOps team can deploy AlertOps to prioritize critical incidents, communicate and collaborate with other departments and teams in real-time, and accelerate incident response.

Ready to transform how you respond?

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WHITE PAPER

AlertOps Analytics Overview
 
Clear insights that empower your team to improve operational efficiency.
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Our customers and partners love us!

Don’t just take our word for it

We have been able to eliminate on person awake during our batch hours which has been a cost savings for us.

Ryan O'Mary Batch Operations Manager | Accenture

Support that picks up and is always willing to help. Great app from the other big guys, same features at a better price point.

Christopher Stock CTO | Infinite IT Solutions

When our primary toolset is down or we have a critical service that we want to ensure notifications are always sent AlertOps help bridge that gap.

Jeff Shields Director of Client Services | nDivision

Alertops offers a lot of features and value for the dollar. Not the cheapest on-call alerting tool out there, but the support is unrivaled and they listen to their userbase, which we really appreciate. We trialed several different on-call solutions before settling on AlertOps and have not been disappointed.

Sean Herman Server Engineer at Source | One Technology, Inc.

Multi-vendor support, simple escalation system, clear and customizable email and text messages, ability to schedule when alerts can reach you by which methods (email OK 24x7, phone only 8x5)

Tyler Reynolds COO | mb technology Solutions

AlertOps allows me to creatively approach Event Management, and tailor it to my needs.

Peter McIver Customer Support Manager

I am truly impressed with AlertOps. In a short time I was able to change the way our business responds to alerts. Having been in the tech industry for many years, I wish I had found this product sooner. Having the system call me on my mobile phone when a server is offline as been instrumental in decreasing the time it takes to resolve these issues. In conjunction with the great product, I must also commend the rest of the team for the superb level of support.

Divashen Naidoo Manager: Service | Centracom

"We're really happy with the service. It has reduced our response times by at least 50% on business-critical issues, across our 12 brand sites."

Pete Buzzell eCommerce Tech Manager | Wolverine Worldwide

“It’s TIME. It saves time and effort for our engineers and management. We’re connecting the dots with AlertOps. They’re an automation powerhouse.”

Peter McIver IT Service Manager | Virtuoso

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