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AlertOps for SecOps

Alert the right person on the right team with the right message without delay, so you can focus on resolution.

AlertOps for SecOps powers real-time security operations. With our platform, your enterprise security team can quickly identify vulnerabilities, seamlessly collaborate and communicate with stakeholders, and resolve incidents faster and more effectively than ever before.

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Speed Up Incident Response

AlertOps automatically distributes alerts via Slack and Microsoft Teams based on security team assignments, on-call schedules, and escalation policies. Team members can instantly open conversations in Slack and Microsoft Teams when they receive new alerts. Plus, they can easily send alert responses via Slack or Microsoft Teams to a ticketing system, assign owners to tickets, and close tickets — all from a single chat tool.
Speed Up Incident Response
Drive Continuous Improvement

Drive Continuous Improvement

AlertOps tracks incident data, including who was notified, when they received an alert, and how they received an alert. Our platform also provides play-by-play incident reviews that highlight every acknowledgement, assignment, and escalation. That way, your security team can use our platform to retrieve incident performance metrics, assess patterns and trends, and find the best ways to secure your enterprise.

Consolidate Your Alerts

AlertOps automated filters and routing capabilities merge and eliminate redundant alerts. Our platform filters, appends, and groups alerts, ensuring your security team gets the information it needs — and nothing more. In addition, AlertOps suppresses multiple alerts with the same source and source name to eliminate alert noise and help team members focus exclusively on the task at hand.
Consolidate Your Alerts
Strengthen Your Security

Strengthen Your Security

AlertOps dashboards provide visibility into factors that affect mean time to acknowledge (MTTA) and mean time to resolution (MTTR). Your security team can use our dashboards to view open and recent activity, review relevant alerts, and assess an incident before responding. Also, AlertOps tracks every interaction, so team members can document KPIs and adhere to SLAs.

Simplify Incident Response

AlertOps workflows automate stakeholder notification, so the right message will go out on time, every time. With our workflows, your security team can automate call-backs to your ticketing software, forward flows to open and close tickets, and streamline other integrated operations. Team members can even create workflows to notify stakeholders based on incident severity.
Simplify Incident Response
Remediate Security Issues

Remediate Security Issues

AlertOps automatically assembles a security team with the skills required to resolve an incident. Thanks to our platform, your security team can delegate administrative tasks to other team admins and use security roles to ensure each team member only receives relevant alerts. Team members can also designate chat channels, group phone numbers, and email assignments, so the right team members can connect with one another to remediate security issues.

Coordinate Incident Response Across Your Enterprise

AlertOps drives constant collaboration, at all stages of an incident. Our platform makes it easy for security team members to reply to alerts, message team members on alerts, and add teams to alerts. They can also message and collaborate with auxiliary teams via our mobile app. As a result, your security team can use AlertOps to orchestrate incident response across your enterprise.
Coordinate Incident Response Across Your Enterprise

Learn More About AlertOps for DevOps

Your DevOps team can deploy AlertOps to prioritize critical incidents, communicate and collaborate with other departments and teams in real-time, and accelerate incident response.

Ready to transform how you respond?

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WHITE PAPER

AlertOps Analytics Overview
 
Clear insights that empower your team to improve operational efficiency.
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Our customers and partners love us!

Don’t just take our word for it

We have been able to eliminate on person awake during our batch hours which has been a cost savings for us.

Ryan O'Mary Batch Operations Manager | Accenture

Support that picks up and is always willing to help. Great app from the other big guys, same features at a better price point.

Christopher Stock CTO | Infinite IT Solutions

When our primary toolset is down or we have a critical service that we want to ensure notifications are always sent AlertOps help bridge that gap.

Jeff Shields Director of Client Services | nDivision

Alertops offers a lot of features and value for the dollar. Not the cheapest on-call alerting tool out there, but the support is unrivaled and they listen to their userbase, which we really appreciate. We trialed several different on-call solutions before settling on AlertOps and have not been disappointed.

Sean Herman Server Engineer at Source | One Technology, Inc.

Multi-vendor support, simple escalation system, clear and customizable email and text messages, ability to schedule when alerts can reach you by which methods (email OK 24x7, phone only 8x5)

Tyler Reynolds COO | mb technology Solutions

AlertOps allows me to creatively approach Event Management, and tailor it to my needs.

Peter McIver Customer Support Manager

I am truly impressed with AlertOps. In a short time I was able to change the way our business responds to alerts. Having been in the tech industry for many years, I wish I had found this product sooner. Having the system call me on my mobile phone when a server is offline as been instrumental in decreasing the time it takes to resolve these issues. In conjunction with the great product, I must also commend the rest of the team for the superb level of support.

Divashen Naidoo Manager: Service | Centracom

"We're really happy with the service. It has reduced our response times by at least 50% on business-critical issues, across our 12 brand sites."

Pete Buzzell eCommerce Tech Manager | Wolverine Worldwide

“It’s TIME. It saves time and effort for our engineers and management. We’re connecting the dots with AlertOps. They’re an automation powerhouse.”

Peter McIver IT Service Manager | Virtuoso

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