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AlertOps Analytics

Deep Insights for digital operations that enables your teams to improve operational efficiency.
ALERTOPS ANALYTICS

 

AlertOps Analytics empowers your enterprise to go beyond standard incident response metrics. You can retrieve data at all stages of an incident, mine it for actionable insights, then use these insights to uncover ways to improve efficiencies in everyday operations, processes, and systems.

 
Analyze All Aspects of an Incident

Analyze All Aspects of an Incident

 

AlertOps tracks all incident data, as an incident happens. Our platform’s filters ensure you can drill deep into incidents, learn why they happened, and find out what can be done to prevent them from recurring. Plus, you can add custom fields and include them in any incident query, export data to CSV for further analysis, and more.

View Incident Timelines

 

AlertOps timelines provide insights into incident responder and stakeholder notifications and automation and orchestration activity. Our platform shows you when an alert is delivered, who received the notification, and how they responded to it. As such, you can use AlertOps to view information about significant events throughout the incident response cycle.

Monitor Stakeholder Notifications

Monitor Stakeholder Notifications

 

AlertOps provides a comprehensive alert history. Our platform records every stakeholder notified about an incident, when each stakeholder is notified, their alert method, and all alert acknowledgement and escalations. You can even choose how long AlertOps keeps alert records based on your data retention SLA.

Assess Your Time to Resolution

 

AlertOps shows you how long it took to resolve an incident. Our platform delivers MTTR reports that illustrate time to resolution at team and user levels. Also, our platform ensures you can measure MTTR by your integration sources, as well as export MTTR data to a CSV file or PDF report.

Assess Your Time to Resolution
Track Your Enterprise's Performance

Track Your Enterprise’s Performance

 

AlertOps continuously gathers incident data, so you can review this information to analyze the performance of teams across your enterprise over time. You can track team performance by week, month, or quarter and evaluate the performance of one team or a select group of teams. Furthermore, you can use AlertOps to export team performance data to a CSV file or PDF report.

Monitor Stakeholder Notifications

 

AlertOps provides a comprehensive alert history. Our platform records every stakeholder notified about an incident, when each stakeholder is notified, their alert method, and all alert acknowledgement and escalations. You can even choose how long AlertOps keeps alert records based on your data retention SLA.

Monitor Stakeholder Notifications
Review Team Workloads

Review Team Workloads

 

AlertOps Alert Assignment reports provide a glimpse into team workloads across your enterprise. They show you which teams are overworked — and which are underworked — to help you maximize the time and resources at your disposal. You can also export team workload data into a CSV file or PDF report.

Evaluate Enterprise KPIs

 

AlertOps provides insights into KPIs, so you’re better equipped than ever before to assess your enterprise’s strengths and weaknesses. You can view KPIs by team or select teams for a specific time frame. In addition, you can export KPI data to a CSV or PDF report.

Evaluate Enterprise KPIs

Learn more about AlertOps Analytics

As a result, our platform ensures you can monitor your enterprise’s incident response efforts, identify improvement areas, and explore ways to optimize your everyday operating processes, protocols, and systems.
Ready to transform how you respond? Book a demo
WHITE PAPER
AlertOps Analytics Overview

Clear insights that empower your team to improve operational efficiency.

Download the White Paper
We have been able to eliminate on person awake during our batch hours which has been a cost savings for us.
Ryan O'MaryBatch Operations Manager | Accenture
Support that picks up and is always willing to help. Great app from the other big guys, same features at a better price point.
Christopher StockCTO | Infinite IT Solutions
When our primary toolset is down or we have a critical service that we want to ensure notifications are always sent AlertOps help bridge that gap.
Jeff ShieldsDirector of Client Services | nDivision
Alertops offers a lot of features and value for the dollar. Not the cheapest on-call alerting tool out there, but the support is unrivaled and they listen to their userbase, which we really appreciate. We trialed several different on-call solutions before settling on AlertOps and have not been disappointed.
Sean HermanServer Engineer at Source | One Technology, Inc.
Multi-vendor support, simple escalation system, clear and customizable email and text messages, ability to schedule when alerts can reach you by which methods (email OK 24x7, phone only 8x5)
Tyler ReynoldsCOO | mb technology Solutions
AlertOps allows me to creatively approach Event Management, and tailor it to my needs.
Peter McIverCustomer Support Manager
I am truly impressed with AlertOps. In a short time I was able to change the way our business responds to alerts. Having been in the tech industry for many years, I wish I had found this product sooner. Having the system call me on my mobile phone when a server is offline as been instrumental in decreasing the time it takes to resolve these issues. In conjunction with the great product, I must also commend the rest of the team for the superb level of support.
Divashen NaidooManager: Service | Centracom
"We're really happy with the service. It has reduced our response times by at least 50% on business-critical issues, across our 12 brand sites."
Pete BuzzelleCommerce Tech Manager | Wolverine Worldwide
“It’s TIME. It saves time and effort for our engineers and management. We’re connecting the dots with AlertOps. They’re an automation powerhouse.”
Peter McIverIT Service Manager | Virtuoso
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