Introducing Ada: Your AI-powered digital assistant
Opsgenie ending? Switch to AlertOps, hassle-free. →
Introducing Ada: Your AI-powered digital assistant
Opsgenie ending? Switch to AlertOps, hassle-free. →
Introducing Ada: Your AI-powered digital assistant
Opsgenie ending? Switch to AlertOps, hassle-free. →
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Integrations > Connectwise

Connectwise + AlertOps

ITSM tool that centralizes all of your clients’ data into one application.

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connectwise

ConnectWise PSA centralizes all of your clients’ data into one application and provides a complete business management and process automation app for tech companies. For more information, visit: marketplace.connectwise.com/alertops.

Build an automation powerhouse with ConnectWise PSA and AlertOps:

  • Manage SLAs across all your clients to deliver exceptional customer experiences
  • Automate your end-to-end ticket lifecycle so nothing falls through the cracks
  • AlertOps can open a request in ConnectWise PSA when an alert is created.AlertOps can update the assignee in a ConnectWise PSA request when an alert is assigned.
  • AlertOps can close a request in ConnectWise PSA when an alert is closed.
  • You can map any inbound field to a custom field in AlertOps.
  • You can map any inbound field to the topic field in AlertOps, and use topics to track incidents and also to route incidents to teams.

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