Integrations > BMC RemedyForce (API)
A comprehensive IT service management that easily scales and adapts to the needs of mid-size companies.
BMC Helix Remedyforce is comprehensive IT service management that easily scales and adapts to the needs of mid-size companies. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.
AlertOps’ alert management system can be integrated with RemedyForce Incidents to receive and respond to all (predefined status mappings) case alerts through email, SMS, push notification or phone alerts. AlertOps would ensure that the alert/case status would reach the appropriate team by using proper workflows, escalation policies and schedules. Based on your ruleset, incidents can be automatically opened and closed, depending on whether RemedyForce reports an opening, update or close of a case.
The above scenario and scope for integration is due to the fact that AlertOps has a very flexible and simple API/Webhook configuration feature that can be leveraged with RemedyForce ‘s remote trigger capabilities.
These are examples of just some of the things you can do with BMC RemedyForce and AlertOps.
