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Monitor the state, health, and performance of everything from servers to network devices.

Inbound Integration Guide

AlertOps & PRTG Integration

Learn more about PRTG


PRTG is a central component of network monitoring. It is used to monitor the state, health, and performance of everything from servers to network devices. PRTG Network Monitor is the all-in-one monitoring solution that collects and displays current status information from your IT infrastructure.

Integrate AlertOps’ alert management platform with PRTG to receive and respond to critical alerts through email, SMS, push notification, and phone alerts. AlertOps ensures that alerts received from PRTG always reach the correct, available team member by utilizing escalation policies and on-call schedules.

You can send alerts from PRTG to AlertOps.

  • AlertOps will automatically create an incident when a new alert is received from PRTG with an IncidentStatus status of “Down.”
  • If an alert with status “Down” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert.
  • The alert will be recorded in the Inbound Messages table as “Mapped Appended.”
  • AlertOps will automatically close the same incident when an alert with an IncidentStatus status “Up” is received.

These are examples of just some of the things you can do with PRTG and AlertOps.

AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable messages, routing rules, customizable workflows and escalations, SLA based severity management and much more.

At AlertOps we offer over 50 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!  If you’re new to AlertOps, sign up for a free trial to get started today!

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