For retailers that need to manage major incidents during peak season

Make a point to protect the sale, wherever it occurs. Drive positive customer experiences and retain revenue by automating your incident management processes – mitigating against significant impacts to your business.

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Quickly mobilize your major incident response team – and notify stores.

Immediate response is crucial during the first few seconds that a major incident is declared. Standard procedure calls for a team of tech responders, often with different skill sets, to combine their knowledge in order to solve a major incident. A modern approach helps drastically reduce the time it takes to respond when a major incident is declared.

Now, you can mobilize teams with complex schedules, methods of communication and skill-sets easily, and in just a few clicks. A ‘blast’ is sent to key teams and escalations happen automatically, when the primary person fails to respond within the required time.

  • Transform how you respond during P1 Incidents and reduce MTTR by up to 30 minutes.
  • Send Sev1 'Blast' notifications to multiple tech responders simultaneously.
  • Easily ensure that escalations are automated to backups when the primary person fails to respond within a required time frame.

Provide situational awareness to store managers and stakeholders.

During a major incident, store managers need to be made aware and kept informed of the situation so they can prepare their stores. Any delay could result in significant revenue loss.

This can easily be prevented by transitioning to automatically triggered procedures and policy during a major outage.

Furthermore, to ensure the recipient receives a message, you can easily deliver strategic business messaging to stores and other stakeholders using multiple communication channels such as: Email, SMS, Voice and Push notifications.

Prepare store managers when major incidents occur, and keep them updated until the incident is resolved.

Accelerate message delivery to stakeholders and senior management who need to be aware of the situation immediately as it occurs while receiving relevant updates throughout the course of the event.

Proactively update executives, support teams, and other departments with individualized alerts so they can prepare a response that best fits their unique situation.

With AlertOps, you can easily and automatically send unique notifications to stakeholders and store managers when a major incident occurs, update them at regular intervals and notify them when the incident is resolved.

When a major incident occurs, getting everyone on a bridge to identify the issue, and develop recovery plans is the priority. It’s effective [and] we use it on a daily basis.
Major Incident Manager , Global 500® IT Consulting Company
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