A popular video teleconferencing software developed by Zoom Video Communications.

Zoom provides videotelephony and online chat services through a cloud-based peer-to-peer software platform and is used for teleconferencing, telecommuting, distance education, and social relations.

AlertOps’ alert management system can be integrated with Zoom to receive and respond to all (predefined status mappings) communication alerts through email, SMS, push notification or phone alerts. AlertOps would ensure that the alert/job status would reach the appropriate team by using proper workflows, escalation policies and schedules. Based on your ruleset, incidents can be automatically opened and closed, depending on what event Zoom sends out.

The above scenario and scope for integration is due to the fact that AlertOps has a very flexible and simple API/Webhook configuration feature that can be leveraged with Zoom’s event notification capabilities. Zoom webhooks provides a multitude of events, which you can leverage according to a particular use-case.

You can send alerts from Zoom to AlertOps.
  • AlertOps will automatically create an incident when a new alert is received from Zoom when the event field contains ‘meeting.started’.
  • If an alert matches an existing Open Alert (based on the source ID), AlertOps will recognize the new alert as part of the existing alert and ignore the alert (you can configure this).
  • The alert will be recorded in the Inbound Messages table as “Mapped Appended.”
  • AlertOps will automatically close the same incident when an alert with build^status contains ‘meeting.ended’

These are examples of just some of the things you can do with Zoom and AlertOps.

Integration Details

Help Documentation